Sr. Product Manager, Docusign Provisioning

Location: Seattle, Washington

Department: Product Development, Management & Experience

Work Mode: Hybrid

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives through intelligent agreement management, e-signature, and contract lifecycle management (CLM). As the #1 company in these spaces, we unleash business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. This Senior Product Manager, Docusign Provisioning role sits at the critical intersection of technical architecture, business strategy, and go-to-market enablement. As the single owner defining system strategy for our largest enterprise customers, you will translate deeply technical, multi-system impacts into tangible business outcomes, ensuring strategic initiatives launch efficiently in our innovation-driven culture. This individual contributor role reports to the Director of Product Management and thrives in a fast-paced, hybrid environment (minimum 2 days/week in-office). You will lead the provisioning roadmap, profile innovative use cases amid microservices complexity, drive requirements for platform changes, champion launch efficiency, define KPIs with Data Science, deeply understand customer personas, facilitate epic creation across teams, collaborate seamlessly for on-time delivery, and drive GTM adoption cross-functionally. Success means empowering enterprise-scale e-signature and CLM experiences that scale with Docusign’s global growth. Docusign is committed to building trust, equality, and belonging. Join us to feel pride in work that makes the world more agreeable, with competitive pay, RSUs, comprehensive benefits, and a diverse team where everyone thrives.

Key Responsibilities

• Lead the strategy and roadmap for Docusign Provisioning initiatives, serving as the connective tissue between platform strategy and customer experience for intelligent agreement management
• Profile high-value, innovative business use cases systematically while navigating the complexity of highly technical, distributed systems (e.g., microservices architecture) at enterprise scale
• Drive the vision and requirements for complex, multi-system platform changes, translating into clear, developer-ready functional specifications and delightful e-signature customer experiences
• Champion launch efficiency for new features and pricing packages, proactively identifying and clearing technical debt and communication blockers
• Define and operationalize success metrics (KPIs) for platform performance and customer-facing provisioning features in collaboration with Data Science, using telemetry for continuous testing
• Develop deep understanding of key enterprise customer personas, struggles, and Jobs to be Done through primary and secondary research across the agreement lifecycle
• Facilitate requirements definition across teams to create detailed epics, user stories, and acceptance criteria, rigorously identifying dependencies and priorities
• Ensure seamless collaboration with Program Management, Design, and Engineering to guarantee products ship on time and to quality standards
• Drive successful go-to-market and adoption by collaborating cross-functionally with Marketing, Pricing, Sales, Support, Legal, Security, and other partners
• Anticipate downstream impacts of provisioning changes on Docusign’s e-signature and CLM ecosystem, prioritizing investments for total system benefit

Required Qualifications

• Bachelor’s Degree in a technology-related area of study (e.g., CS, EE, IT, Systems, MIS)
• 6+ years of directly relevant experience in product management for SaaS products and services with a Master’s degree; OR 8+ years with a Bachelor’s degree
• Experience with distributed systems and microservices architecture that enables product at high enterprise scale
• Experience building and gaining consensus on comprehensive business cases for new product capabilities and innovations
• Experience delivering products using iterative or Agile methodologies
• Proven track record of launching enterprise-scale SaaS products supporting intelligent agreement management and e-signature workflows
• Deep understanding of enterprise customer needs in provisioning and platform scalability

Preferred Qualifications

• Master’s degree in Computer Science, a closely related advanced degree (M.S., M.Eng, M.IT.), or Master of Business Administration
• Passion for continuous learning and a willingness to operate in a dynamic, fast-paced environment where priorities can shift
• Self-directed, ability to manage a complex workload with autonomy, and have a consistent track record of seeing projects through to launch, adoption, and ongoing health
• Exceptional executive presence and dynamic communication skills (verbal and written), with the agility to shift seamlessly between strategic vision and technical detail
• Ability to build lasting, cross-functional partnerships with both internal (Engineering, UX, Sales, etc.) and external groups

Required Skills

• SaaS product management at enterprise scale
• Distributed systems and microservices architecture
• Agile and iterative product delivery methodologies
• Business case development and stakeholder consensus building
• Technical requirements translation to developer specifications
• Customer persona research and Jobs to be Done analysis
• KPI definition and telemetry-driven experimentation
• Cross-functional collaboration with Engineering, Design, Sales
• Go-to-market strategy and adoption enablement
• Executive communication and presence
• Strategic visioning with technical depth
• Dependency mapping and prioritization
• Technical debt identification and resolution
• Enterprise provisioning for e-signature platforms
• Intelligent agreement management workflows
• Autonomous project management
• Downstream impact anticipation

Benefits

• Competitive base salary range: $133,800 - $197,750 (Washington, Maryland, New Jersey, New York including NYC metro)
• Company bonus plan calculated as a percentage of eligible wages based on company performance
• Restricted Stock Units (RSUs) eligibility
• Paid Time Off including earned time off and company holidays
• Paid Parental Leave up to six months for birth, adoption, or foster care
• Full Health Benefits Plans with 100% employer-paid options from day one
• Retirement Plans with potential employer contributions
• Learning and Development including coaching, online courses, and education reimbursements
• Compassionate Care Leave for life-changing events

DocuSign is an Equal Opportunity Employer.