Sr. Sales Strategy and Operations Analyst

Location: San Francisco, California; Chicago, Illinois; Seattle, Washington

Department: Business/Sales Operations & Strategy

Work Mode: Hybrid

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives through our Intelligent Agreement Management platform. As the #1 company in e-signature and contract lifecycle management (CLM), we unleash business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. Join our innovative culture where trust, equality, and bold ideas drive us to make the world more agreeable. We are seeking a highly technical and analytical Senior Sales Strategy & Operations Analyst to drive data-driven decision-making and operational excellence across our global Sales and Partner organizations. Reporting to the Vice President of Sales and Partnerships Strategy & Operations, this individual contributor role partners closely with Sales, Partner, and Revenue leaders to own critical analyses, reporting infrastructure, and strategic insights that shape our GTM strategy. Leveraging deep knowledge of SaaS GTM motions—especially in e-signature and agreement management—you'll work with large, complex datasets in Snowflake, Tableau, and Salesforce to uncover trends, surface actionable insights, and deliver executive-ready recommendations that fuel growth. Thrive in our fast-paced, ambiguous environment as a self-starter who excels at solving problems with data. Proactively identify opportunities to automate workflows, streamline sales processes, and scale solutions that enhance visibility into pipeline health, forecasting accuracy, and market trends. Collaborate cross-functionally with Marketing, Customer Success, Finance, RevOps, and Data teams to align KPIs, improve data governance, and support planning cycles. Your work will directly influence territory planning, investment decisions, and innovations in how customers adopt DocuSign's platform. This hybrid role requires a minimum of 2 days per week in-office, with access to a DocuSign location. We do not provide visa sponsorship; applicants must be authorized to work full-time in the US. Docusign is committed to equal opportunity, reasonable accommodations, and building trust through honesty and innovation—join us to contribute to a world-changing mission.

Key Responsibilities

• Analyze sales performance, pipeline health, forecasting accuracy, and market trends to identify growth opportunities in DocuSign's Intelligent Agreement Management platform
• Translate complex datasets into compelling insights and executive-ready narratives that drive strategic decisions for Sales and Partner organizations
• Partner with Sales, Partner, Marketing, Customer Success, and Finance teams to align on business goals, KPIs, and GTM initiatives
• Act as a trusted advisor to Sales and Partner leaders, providing data-driven insights for strategy, territory planning, and investment decisions
• Develop executive-ready presentations and interactive dashboards in Tableau that communicate performance drivers and business impact
• Design, build, and enhance scalable reporting frameworks and dashboards in Salesforce, Tableau, and Snowflake
• Own data pipelines, quality checks, and SQL data models to ensure accuracy and reliability of global GTM reporting
• Identify gaps in sales processes and propose data-driven improvements to enhance efficiency in e-signature and CLM sales motions
• Build automated workflows and tools to streamline team efficiency, support forecasting, and enable capacity modeling
• Support annual and quarterly planning cycles, including GTM business reviews and performance metric interpretation
• Collaborate with RevOps, Finance, and Data teams to improve data governance, definitions, and system integrations

Required Qualifications

• 5+ years of related experience in Sales Operations, Business Analytics, Revenue Operations, or Strategy, ideally in a SaaS environment
• Bachelor’s degree in a quantitative field such as Business, Economics, Statistics, or Computer Science
• Advanced experience with SQL including complex joins, CTEs, window functions, and query optimization
• Hands-on experience with Snowflake or similar cloud data warehouses for managing large-scale data
• Proficiency in Tableau for dashboard building, calculated fields, and LOD expressions
• Strong experience with Salesforce reporting, CRM analytics, and data extraction
• Proven track record working with large, complex datasets to deliver actionable insights in a high-growth SaaS environment

Preferred Qualifications

• Ability to create clear, crisp executive-level presentations using PowerPoint or Google Slides
• Proactive, curious mindset with a history of driving automation, improving workflows, and building scalable solutions
• Excellent communication skills to influence cross-functional stakeholders at all levels
• Strong attention to detail, ownership mentality, and ability to operate independently in ambiguous situations
• Experience in GTM strategy within enterprise SaaS, particularly e-signature or agreement management platforms

Required Skills

• SQL (complex joins, CTEs, window functions)
• Snowflake or cloud data warehousing
• Tableau dashboard development (calculated fields, LOD expressions)
• Salesforce CRM reporting and analytics
• Large dataset management and transformation
• Executive presentation design (PowerPoint, Google Slides)
• GTM analytics and sales performance analysis
• Data pipeline ownership and quality assurance
• Forecasting and capacity modeling
• Cross-functional stakeholder influence
• Process automation and workflow optimization
• Data visualization and storytelling
• Analytical problem-solving in ambiguous environments
• Attention to detail and ownership mentality
• Proactive curiosity and innovation mindset
• SaaS revenue operations expertise

Benefits

• Competitive base salary with location-specific ranges (e.g., California: $114,200 - $177,100)
• Bonus eligibility based on company performance and role achievements
• Paid Time Off including earned time off and company holidays
• Paid Parental Leave up to six months for birth, adoption, or foster care
• Comprehensive Health Benefits Plans with 100% employer-paid options from day one
• Retirement Plans with potential employer contributions
• Learning and Development programs including coaching, online courses, and education reimbursements
• Compassionate Care Leave for life-changing events

DocuSign is an Equal Opportunity Employer.