Sr. Software Engineer

Location: San Francisco, California; Seattle, Washington

Department: Engineering

Work Mode: Hybrid

About the Role

Docusign brings agreements to life, empowering over 1.5 million customers and a billion people across 180 countries with intelligent agreement management, e-signature, and contract lifecycle management (CLM) solutions. Join our innovative Product Led Growth team under the Marketing vertical as a Senior Software Engineer, where you'll drive the e-commerce platform that accelerates business agreements and unlocks trapped data from documents. In this individual contributor role reporting to the Director of Engineering, Commerce Services, you'll execute the full software development lifecycle—design, development, testing, deployment, and maintenance—while passionately leveraging AI/ML to innovate user experiences, personalize e-commerce journeys, and optimize processes for our #1 e-signature platform. Thrive in a fast-paced, entrepreneurial environment solving complex challenges with cutting-edge technologies, including AI frameworks, to enhance DocuSign's consumer-facing APIs and microservices. Collaborate closely with product, data, and engineering teams to brainstorm, design, and implement intelligent features that integrate seamlessly with our core e-signature and CLM offerings. Your focus on high-performance C# code, scalable architectures, and proactive issue resolution will ensure reliable, data-driven insights that simplify lives and fuel business growth. At DocuSign, we champion an innovation culture where every engineer models best practices, mentors peers, and contributes to process improvements. This hybrid role (minimum 2 days/week in-office) offers opportunities to build reusable components across our product suite, diagnose production issues, and pioneer AI-enhanced e-commerce solutions. Embrace a workplace committed to trust, equality, and belonging, where your work makes the world more agreeable. Help us unleash business-critical data and transform agreements into actionable intelligence.

Key Responsibilities

• Write high-quality, maintainable, and testable code primarily in C# for the e-commerce application supporting DocuSign's Intelligent Agreement Management platform
• Develop and maintain automated tests, including unit, integration, and end-to-end testing
• Participate in Agile/Scrum environment with CI/CD pipelines, code reviews, and Git version control
• Lead complete backend development of new features for e-signature and agreement management workflows
• Collaborate with product and data teams to identify and implement AI/ML integrations for intelligent e-commerce features
• Diagnose and resolve production issues, set up telemetry, monitoring, and ensure high availability of services
• Proactively raise issues impacting delivery and optimize processes for team efficiency
• Design and implement scalable microservices to enhance user experiences in DocuSign's e-signature and CLM solutions
• Mentor junior engineers and model engineering best practices in a fast-paced, entrepreneurial environment
• Integrate AI-driven insights to optimize business processes, personalization, and automation in e-commerce platform

Required Qualifications

• BS degree in Computer Science or equivalent work experience
• 8+ years of professional experience building scalable and testable APIs in C#/.Net or Java
• Hands-on professional experience integrating with both internal and external APIs
• Strong experience in product development and building large-scale web applications
• Experience designing and developing highly scalable consumer-facing APIs
• Proficiency in writing high-performance, reusable code for cross-product components
• Demonstrated ability to execute full software development lifecycle (design, development, testing, deployment, maintenance)

Preferred Qualifications

• Strong object-oriented design and programming skills
• Understanding of AI and foundational concepts with enthusiasm for AI/ML in product development
• Experience with GraphQL, NoSQL, Azure, Azure DevOps, Docker, and Kubernetes
• Experience designing high-performance microservices using REST/gRPC
• Familiarity with front-end web technologies, SaaS eCommerce, and multichannel web marketing

Required Skills

• C#/.Net or Java for scalable API development
• API integration (internal/external)
• Object-oriented design and programming
• Agile/Scrum methodologies
• CI/CD pipelines and automated testing
• Git version control and code review processes
• Microservices architecture (REST/gRPC)
• Cloud platforms (Azure, Docker, Kubernetes)
• Telemetry, monitoring, and production troubleshooting
• AI/ML foundational concepts and frameworks
• NoSQL databases and GraphQL
• High-performance, reusable code development
• eCommerce and large-scale web applications
• Collaboration and cross-functional teamwork
• Problem-solving in fast-paced environments
• Mentoring and process improvement
• Front-end web technologies (familiarity)

Benefits

• Competitive base salary with location-specific ranges (e.g., CA: $157,500-$254,350; WA/NY/NJ/MD: $151,200-$222,450)
• Company bonus plan based on performance
• Restricted Stock Units (RSUs) eligibility
• Paid Time Off including company holidays
• Paid Parental Leave up to six months
• Comprehensive health benefits with 100% employer-paid options from day one
• Retirement plans with employer contributions
• Learning and development including coaching, online courses, and education reimbursements
• Compassionate Care Leave for life-changing events

DocuSign is an Equal Opportunity Employer.