Technical Program Manager, Trust & Safety

Location: San Francisco, California

Department: Security

Work Mode: Hybrid

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives through intelligent agreement management. As the #1 company in e-signature and contract lifecycle management (CLM), Docusign unleashes business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. Join our innovation-driven culture where trust is paramount, and help protect our platform that powers global agreements. As a Technical Program Manager for Trust & Safety in the Security department, you will lead high-impact programs safeguarding users, data, and DocuSign's e-signature platform from abuse, fraud, and harmful activity. You will design and execute initiatives to prevent and detect threats, enforce policies, and enhance platform integrity in our high-scale environment. Collaborating closely with Engineering, Product, Security, Legal, and Trust & Safety teams, you will deliver cross-functional programs that strengthen user trust, ensure compliance, and maintain a safe ecosystem for intelligent agreement management. This individual contributor role reports to the Senior Director, Security Strategy and Programs, in a hybrid model requiring minimum 2 days per week in-office. In this role, you will drive end-to-end programs integrating cutting-edge monitoring, AI/ML-powered detection, and automated remediation to proactively address risks unique to e-signature workflows, such as document fraud and unauthorized access. You will define KPIs, build operational dashboards, and provide executive visibility while championing security-first principles across DocuSign's agile teams. Your work will directly contribute to regulatory compliance (SOC 2, GDPR, FedRAMP) and platform resilience, enabling customers to confidently create, sign, and manage agreements worldwide.

Key Responsibilities

• Design, drive, deliver, and maintain end-to-end cross-functional programs protecting DocuSign's platform from abuse, fraud, and harmful activity
• Partner with Trust & Safety, Security, and Data teams to establish real-time monitoring systems identifying potential risks
• Define and operationalize remediation strategies for detected threats, ensuring timely and effective responses
• Break down complexity and ambiguity to align cross-functional teams on clear goals and outcomes
• Develop metrics, KPIs, and dashboards to track effectiveness of safety initiatives and program outcomes
• Collaborate with Engineering and Product teams to integrate safety and abuse prevention into e-signature and intelligent agreement management platform design
• Drive proactive initiatives to mitigate emerging risks and enhance platform integrity
• Coordinate with Legal, Compliance, and Policy teams to align programs with regulatory standards and internal policies
• Establish and track program roadmaps, KPIs, and executive reporting for leadership visibility
• Champion security-first culture across DocuSign's innovation-driven teams

Required Qualifications

• 5+ years of experience in technical program management or equivalent, preferably in Trust & Safety, security, fraud prevention, or platform integrity programs
• Bachelor’s or Master’s degree in Technology, Computer Science, or Cybersecurity
• Experience leading cross-functional programs in high-scale technology environments
• Hands-on experience with Trust & Safety challenges, including abuse detection, content moderation, and fraud prevention
• Proven track record defining monitoring metrics, KPIs, and operational dashboards
• Experience with real-time monitoring and alerting systems in production environments
• Familiarity with regulatory frameworks such as SOC 2, ISO 27001, GDPR, and FedRAMP

Preferred Qualifications

• Excellent stakeholder management and communication skills with ability to influence senior leaders
• Strong analytical and problem-solving capabilities, leveraging data and AI/ML for proactive abuse detection
• Experience translating complex risk scenarios into structured programs with measurable impact
• Demonstrated ability to drive security-first principles across engineering and business teams
• Knowledge of e-signature and intelligent agreement management security challenges

Required Skills

• Technical program management
• Cross-functional leadership
• Trust & Safety expertise
• Abuse detection and fraud prevention
• Content moderation systems
• Real-time monitoring and alerting
• Automated remediation tools
• Metrics and KPI definition
• Dashboard development
• Stakeholder management
• Data-driven decision making
• AI/ML for threat detection
• Regulatory compliance (SOC 2, GDPR, FedRAMP)
• Risk assessment and mitigation
• Roadmap planning and execution
• Analytical problem-solving
• Executive communication
• Security-first mindset

Benefits

• Competitive base salary with bonus eligibility based on company performance
• Comprehensive health benefits plans with 100% employer-paid options from day one
• Generous Paid Time Off and paid company holidays
• Paid Parental Leave up to six months for birth, adoption, or foster care
• Retirement plans with potential employer contributions
• Learning and Development programs including coaching, online courses, and education reimbursements
• Compassionate Care Leave for life-changing events
• Hybrid work model with access to modern office spaces

DocuSign is an Equal Opportunity Employer.