Role Overview

Are you a skilled IT professional looking for a challenging and rewarding career? Dollar Tree is seeking a dedicated DC Technical Support Specialist to join our team in DC20-Litchfield Park. In this role, you will be responsible for the daily operations support and administration of computing infrastructure at our Distribution Center. You'll be working with Windows 11 desktops, WAN/LAN routing, servers, mobile PDT devices, and telecommunications equipment. This is a great opportunity to utilize your expertise in IT infrastructure management and contribute to the success of a leading retail organization.

A Day in the Life of a Specialist, DC Technical Support

Your day will begin by checking the ServiceNow ticketing system for any new incidents or requests. You might be troubleshooting a network connectivity issue for a user, setting up a new user account, or installing new hardware. You'll be walking around the distribution center, interacting with various teams, from Operations to Transportation, addressing their IT-related concerns. You'll also dedicate time to maintaining the computer room, ensuring that all equipment is in optimal condition. Regularly you will perform inventory checks, update asset management databases, and participate in team meetings to discuss ongoing projects and improvements. You might also be involved in providing on-the-job technical training to DC team members, ensuring they can effectively utilize the systems and tools available to them.

Morning

• Start the day by reviewing overnight system logs and addressing any critical alerts.
• Respond to urgent help desk tickets, prioritizing those affecting DC operations.
• Perform routine checks on server performance and network connectivity.

Afternoon

• Install and configure new hardware, such as computers, printers, and scanners.
• Troubleshoot software issues reported by end-users.
• Conduct preventative maintenance on critical equipment, like label printers and RF devices.

Evening

• Process service requests for new equipment or software upgrades.
• Update inventory records and asset management databases.
• Collaborate with other IT teams to resolve complex technical issues.

Why DC20-Litchfield Park?

DC20-Litchfield Park offers a vibrant mix of urban amenities and natural beauty. With a thriving job market, particularly in logistics and technology, DC20-Litchfield Park presents ample opportunities for career growth. The city boasts a diverse culinary scene, a rich cultural heritage, and a friendly community. Enjoy the many parks, recreational facilities, and cultural attractions that DC20-Litchfield Park has to offer. Affordable housing options and a reasonable cost of living make DC20-Litchfield Park an attractive place to live and work. Enjoy a high quality of life with access to excellent schools, healthcare facilities, and a wide range of entertainment options. DC20-Litchfield Park is centrally located, providing easy access to other major cities and attractions in the region. Experience the best of both worlds – a bustling urban center with a welcoming, small-town feel.

Career Growth Path at Dollar Tree

Dollar Tree is committed to providing employees with opportunities for growth and advancement. Starting as a DC Technical Support Specialist, you can progress to roles such as:

• DC Technical Services Manager: Lead and manage the technical support team at the Distribution Center.
• IT Project Manager: Oversee IT projects related to infrastructure upgrades and implementations.
• Network Engineer: Design and maintain the network infrastructure for the Distribution Center.
• Systems Administrator: Manage and maintain the server infrastructure and operating systems.
• IT Manager: Oversee all IT operations for the Distribution Center.

Dollar Tree also offers various training and development programs to help employees enhance their skills and advance their careers.

Team & Culture

At Dollar Tree, we foster a collaborative and supportive work environment. Our team is made up of dedicated professionals who are passionate about providing excellent IT support. We value teamwork, open communication, and a commitment to continuous improvement. We encourage innovation and creativity, and we provide employees with the resources they need to succeed. We celebrate our successes and recognize the contributions of our team members. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Compensation & Benefits

Dollar Tree offers a competitive compensation package that includes a base salary ranging from $55,000 to $75,000 per year, depending on experience and qualifications. In addition to salary, we offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) retirement plan with company match
• Employee stock purchase plan
• Life insurance and disability coverage
• Employee assistance program
• Tuition reimbursement
• Employee discount at Dollar Tree and Family Dollar stores

How to Apply

If you are a motivated and skilled IT professional looking for a challenging and rewarding career, we encourage you to apply for the DC Technical Support Specialist position at Dollar Tree in DC20-Litchfield Park. Please submit your resume and cover letter through our online application portal. We look forward to hearing from you!