Account Manager - Restaurants at DoorDash

DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!

Key Responsibilities

• Make outbound dials to existing merchants from your book of business (200+ accounts) to upsell them on DoorDash products and marketing spend
• Establish goals and key performance indicators for current DoorDash partners (SMB restaurant merchants)
• Advise business owners on promotions and spending to achieve their revenue goals
• Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals
• Deliver and present quarterly business reviews ("QBR") that review a brand’s partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth
• Reduce churn, while identifying and supporting new store expansions
• Collaborate with internal growth teams to identify the best products to pitch to merchants
• Ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities

Required Qualifications

• 1+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption
• 1+ years of experience in Outbound Sales being held to DTT minimums
• 1+ years of experience in business operations or related setting
• Experience in prior Outbound sales, account management, portfolio management, or related roles
• Experience using Salesforce or similar CRM tools
• Versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level
• Demonstrate empathy with customer needs and adapt to meet their unique goals

Key Skills

• Client-facing sales
• Outbound sales
• Business operations
• Account management
• Portfolio management
• Salesforce or similar CRM tools
• Google Sheets or Microsoft Excel (intermediate to proficient)
• Empathy and adaptability

DoorDash Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

Salary Range

$28.6 - $48 USD annually

Job Summary

About the Team

In Inside Account Management (IAM) we drive DoorDash market share and restaurant revenue growth for our SMB merchants. We prioritize incremental order volume and value at the deepest, incremental level, to gain new levels of success for DoorDash and the restaurant owners who are our partners. Our team leverages products, optimizing options, and experience establishing communication and engagement with prospects to procure long-term growth, for the longevity of our merchants and the DoorDash platform.

About the Role

The Merchant Success Manager is responsible for a merchant's long-term retention, engagement, and overall satisfaction with DoorDash. You will cultivate our relationships with SMB business owners while helping them craft a successful partnership with DoorDash. Y...

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