Advanced Specialist, Global Advocate at DoorDash

DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!

Key Responsibilities

• Provide top-tier support in addressing the most pressing needs & concerns of DoorDash's thousands of partner Consumers, Dashers, Merchants, and frontline teammates worldwide
• Quickly provide case knowledge and solutions for all three lines of business by partnering with our BPO’s to consult or taking action through an “assist” whenever quick resolution can be accomplished based on your permission levels
• Take over complex cases to see a resolution through
• Own the end-to-end support of our internal and external customers by answering teammate questions and providing feedback and solutions for roadblocks that teammates encounter daily
• Keep up with best practices and identify gaps and failures within our current processes, knowledge, and behaviors
• Leverage appropriate tools and escalation channels, and make empowered decisions that lead to a win-win situation for customers and DoorDash

Required Qualifications

• You have 6 months to 1 year of experience at DoorDash or 2 years relevant experience
• Experience handling escalated and complex customer issues using email, phone, or chat
• You 50 Miles from Tempe, AZ

Key Skills

• Excellent communicators
• Passionate about removing barriers, adapting quickly, getting the details right, and having the appropriate level of follow-through
• Open availability and comfortable working evenings, weekends, and holidays in a rotating schedule
• Passion for assisting and guiding others to find solutions
• Take ownership of complex cases and empowered to find a resolution
• Learn and stay updated with correct processes, policies, and changes
• Develop deep expertise in how DoorDash’s processes, systems, and resources work
• Enjoy working cross-functionally across different departments
• Partner with stakeholders to improve our products, services, processes, and policies

Preferred Qualifications

• Acts as a mentor to others by helping to answer questions and share knowledge
• You are a problem solver who sees gaps in workflows and knows the resources that can be leveraged to find the answer
• You are a team player who escalates to the appropriate teams to ensure others have access to the knowledge base and workflows
• You’re enthusiastic about our customers and always want to help them succeed
• You’re self-motivated and have a bias towards action. You’re able to thrive in a fast-paced, constantly changing work environment
• You have experience de-escalating customers and turning detractors into lifelong promoters of DoorDash
• Your teammates appreciate your support and always have great things to say about you

DoorDash Benefits

• Great compensation packages
• Comprehensive health benefits
• Premium healthcare
• Wellness expense reimbursement
• Paid parental leave

Job Summary

About the Team

DoorDash is looking to change how we support frontline and external customers alike. You'll be part of an exciting team designed to take our support to the next level. As a Global Advocate, you will provide top-tier support in addressing the most pressing needs & concerns of DoorDash's thousands of partner Consumers, Dashers, Merchants, and frontline teammates worldwide. 

Note: We are a 24-hour/365-day operation. A Global Advocate will be assigned a schedule that may include evenings, weekends, and holidays. These schedules will be adjusted periodically to meet the needs of our business. 

About the Role

The Global Advocate is accomplished i...

Food Delivery Jobs | Logistics Tech | Remote Work Opportunities | DoorDash Careers