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Advanced Specialist, NV Merchant Sentiment

DoorDash

Customer Support and Service Jobs

Advanced Specialist, NV Merchant Sentiment

full-timePosted: Dec 10, 2025

Job Description

Advanced Specialist, NV Merchant Sentiment at DoorDash

DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!

Key Responsibilities

  • Collaborate with Account Owners weekly and troubleshoot support issues for Managed Merchants in your respective roster, including but not limited to payment issues, portal issues, menu updates, and other advanced support issues.
  • Take inbound contacts from Managed Merchants experiencing real-time—non-live order-related—issues ranging from account log-in support to changes of ownership and more.
  • Build relationships with high revenue/volume Managed Merchant partners by being the primary contact and expert for their support operations. Including participation in quarterly business reviews and other regularly occurring meetings to align on overall Merchant health
  • Promote retention and overall Managed Merchant success through service and proactive outreach via phone, email, or Zoom calls.
  • Pilot different experiences from time to time to learn how we can invest in our highest value Managed Merchants
  • Troubleshoot and resolve catalog and inventory issues within our internal bulk tools and Google Sheets.
  • Prioritize and escalate issues in partnership with internal teams
  • Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Managed Merchants
  • Play a key role in improving Managed Merchant experience

Required Qualifications

  • 3+ years of experience in a high-volume support center, customer support, or other high-volume support-related field.
  • Experience providing advisory and partnership-level support through both proactive and reactive interactions with end users
  • Proficient with Salesforce (or other CRM software), and have the ability to view and interpret dashboards/data.
  • Proficient with G Suite - including GSheets/Excel
  • Experience in a metric-driven support environment
  • You excel at building cross-functional relationships and determining prioritization.
  • High School Diploma or GED required.

Key Skills

  • Analytical skills
  • Efficient execution and communication
  • Proficient with Salesforce (or other CRM software)
  • Ability to view and interpret dashboards/data
  • Proficient with G Suite - including GSheets/Excel
  • Experience with SQL/Mode (preferred)
  • Building cross-functional relationships
  • Determining prioritization
  • Creative problem-solving

Preferred Qualifications

  • Experience with SQL/Mode is a plus
  • Bachelor’s Degree preferred.
  • You're creative and love identifying areas where we can improve the end-user experience.

Job Summary

About our Organization

Our Merchant Experience Ops team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless experience to merchants on our platform. The New Verticals team sits within the Merchant Experience Organization and is one of DoorDash’s new exciting initiatives. As DoorDash grows to be a market leader in on-demand restaurant delivery, the opportunity is clear for new horizons and new products to expand our scope in the Retail space. 

About the Team

Our New Verticals Merchant Sentiment team ensures that when things go wrong in the last mile, there's always someone there to help. Our team creates and administers DoorDash's massive and expanding global network of support cent...

Food Delivery Jobs | Logistics Tech | Remote Work Opportunities | DoorDash Careers

Locations

  • Tempe, United States

Salary

Estimated Salary Rangemedium confidence

140,000 - 220,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Analytical skillsintermediate
  • Efficient execution and communicationintermediate
  • Proficient with Salesforce (or other CRM software)intermediate
  • Ability to view and interpret dashboards/dataintermediate
  • Proficient with G Suite - including GSheets/Excelintermediate
  • Experience with SQL/Mode (preferred)intermediate
  • Building cross-functional relationshipsintermediate
  • Determining prioritizationintermediate
  • Creative problem-solvingintermediate

Required Qualifications

  • 3+ years of experience in a high-volume support center, customer support, or other high-volume support-related field. (experience)
  • Experience providing advisory and partnership-level support through both proactive and reactive interactions with end users (experience)
  • Proficient with Salesforce (or other CRM software), and have the ability to view and interpret dashboards/data. (experience)
  • Proficient with G Suite - including GSheets/Excel (experience)
  • Experience in a metric-driven support environment (experience)
  • You excel at building cross-functional relationships and determining prioritization. (experience)
  • High School Diploma or GED required. (experience)

Preferred Qualifications

  • Experience with SQL/Mode is a plus (experience)
  • Bachelor’s Degree preferred. (experience)
  • You're creative and love identifying areas where we can improve the end-user experience. (experience)

Responsibilities

  • Collaborate with Account Owners weekly and troubleshoot support issues for Managed Merchants in your respective roster, including but not limited to payment issues, portal issues, menu updates, and other advanced support issues.
  • Take inbound contacts from Managed Merchants experiencing real-time—non-live order-related—issues ranging from account log-in support to changes of ownership and more.
  • Build relationships with high revenue/volume Managed Merchant partners by being the primary contact and expert for their support operations. Including participation in quarterly business reviews and other regularly occurring meetings to align on overall Merchant health
  • Promote retention and overall Managed Merchant success through service and proactive outreach via phone, email, or Zoom calls.
  • Pilot different experiences from time to time to learn how we can invest in our highest value Managed Merchants
  • Troubleshoot and resolve catalog and inventory issues within our internal bulk tools and Google Sheets.
  • Prioritize and escalate issues in partnership with internal teams
  • Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Managed Merchants
  • Play a key role in improving Managed Merchant experience

Travel Requirements

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Tags & Categories

117 Merchant SupportDoorDash JobsFood DeliveryLogisticsTech JobsSoftware EngineerProduct ManagerData AnalystRemote JobsSan Francisco TechGig EconomyTechnologyLogisticsFood Delivery117 Merchant Support

Answer 10 quick questions to check your fit for Advanced Specialist, NV Merchant Sentiment @ DoorDash.

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DoorDash logo

Advanced Specialist, NV Merchant Sentiment

DoorDash

Customer Support and Service Jobs

Advanced Specialist, NV Merchant Sentiment

full-timePosted: Dec 10, 2025

Job Description

Advanced Specialist, NV Merchant Sentiment at DoorDash

DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!

Key Responsibilities

  • Collaborate with Account Owners weekly and troubleshoot support issues for Managed Merchants in your respective roster, including but not limited to payment issues, portal issues, menu updates, and other advanced support issues.
  • Take inbound contacts from Managed Merchants experiencing real-time—non-live order-related—issues ranging from account log-in support to changes of ownership and more.
  • Build relationships with high revenue/volume Managed Merchant partners by being the primary contact and expert for their support operations. Including participation in quarterly business reviews and other regularly occurring meetings to align on overall Merchant health
  • Promote retention and overall Managed Merchant success through service and proactive outreach via phone, email, or Zoom calls.
  • Pilot different experiences from time to time to learn how we can invest in our highest value Managed Merchants
  • Troubleshoot and resolve catalog and inventory issues within our internal bulk tools and Google Sheets.
  • Prioritize and escalate issues in partnership with internal teams
  • Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Managed Merchants
  • Play a key role in improving Managed Merchant experience

Required Qualifications

  • 3+ years of experience in a high-volume support center, customer support, or other high-volume support-related field.
  • Experience providing advisory and partnership-level support through both proactive and reactive interactions with end users
  • Proficient with Salesforce (or other CRM software), and have the ability to view and interpret dashboards/data.
  • Proficient with G Suite - including GSheets/Excel
  • Experience in a metric-driven support environment
  • You excel at building cross-functional relationships and determining prioritization.
  • High School Diploma or GED required.

Key Skills

  • Analytical skills
  • Efficient execution and communication
  • Proficient with Salesforce (or other CRM software)
  • Ability to view and interpret dashboards/data
  • Proficient with G Suite - including GSheets/Excel
  • Experience with SQL/Mode (preferred)
  • Building cross-functional relationships
  • Determining prioritization
  • Creative problem-solving

Preferred Qualifications

  • Experience with SQL/Mode is a plus
  • Bachelor’s Degree preferred.
  • You're creative and love identifying areas where we can improve the end-user experience.

Job Summary

About our Organization

Our Merchant Experience Ops team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless experience to merchants on our platform. The New Verticals team sits within the Merchant Experience Organization and is one of DoorDash’s new exciting initiatives. As DoorDash grows to be a market leader in on-demand restaurant delivery, the opportunity is clear for new horizons and new products to expand our scope in the Retail space. 

About the Team

Our New Verticals Merchant Sentiment team ensures that when things go wrong in the last mile, there's always someone there to help. Our team creates and administers DoorDash's massive and expanding global network of support cent...

Food Delivery Jobs | Logistics Tech | Remote Work Opportunities | DoorDash Careers

Locations

  • Tempe, United States

Salary

Estimated Salary Rangemedium confidence

140,000 - 220,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Analytical skillsintermediate
  • Efficient execution and communicationintermediate
  • Proficient with Salesforce (or other CRM software)intermediate
  • Ability to view and interpret dashboards/dataintermediate
  • Proficient with G Suite - including GSheets/Excelintermediate
  • Experience with SQL/Mode (preferred)intermediate
  • Building cross-functional relationshipsintermediate
  • Determining prioritizationintermediate
  • Creative problem-solvingintermediate

Required Qualifications

  • 3+ years of experience in a high-volume support center, customer support, or other high-volume support-related field. (experience)
  • Experience providing advisory and partnership-level support through both proactive and reactive interactions with end users (experience)
  • Proficient with Salesforce (or other CRM software), and have the ability to view and interpret dashboards/data. (experience)
  • Proficient with G Suite - including GSheets/Excel (experience)
  • Experience in a metric-driven support environment (experience)
  • You excel at building cross-functional relationships and determining prioritization. (experience)
  • High School Diploma or GED required. (experience)

Preferred Qualifications

  • Experience with SQL/Mode is a plus (experience)
  • Bachelor’s Degree preferred. (experience)
  • You're creative and love identifying areas where we can improve the end-user experience. (experience)

Responsibilities

  • Collaborate with Account Owners weekly and troubleshoot support issues for Managed Merchants in your respective roster, including but not limited to payment issues, portal issues, menu updates, and other advanced support issues.
  • Take inbound contacts from Managed Merchants experiencing real-time—non-live order-related—issues ranging from account log-in support to changes of ownership and more.
  • Build relationships with high revenue/volume Managed Merchant partners by being the primary contact and expert for their support operations. Including participation in quarterly business reviews and other regularly occurring meetings to align on overall Merchant health
  • Promote retention and overall Managed Merchant success through service and proactive outreach via phone, email, or Zoom calls.
  • Pilot different experiences from time to time to learn how we can invest in our highest value Managed Merchants
  • Troubleshoot and resolve catalog and inventory issues within our internal bulk tools and Google Sheets.
  • Prioritize and escalate issues in partnership with internal teams
  • Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Managed Merchants
  • Play a key role in improving Managed Merchant experience

Travel Requirements

0%

Target Your Resume for "Advanced Specialist, NV Merchant Sentiment" , DoorDash

Get personalized recommendations to optimize your resume specifically for Advanced Specialist, NV Merchant Sentiment. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Advanced Specialist, NV Merchant Sentiment" , DoorDash

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

117 Merchant SupportDoorDash JobsFood DeliveryLogisticsTech JobsSoftware EngineerProduct ManagerData AnalystRemote JobsSan Francisco TechGig EconomyTechnologyLogisticsFood Delivery117 Merchant Support

Answer 10 quick questions to check your fit for Advanced Specialist, NV Merchant Sentiment @ DoorDash.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.