Associate, Customer Enablement at DoorDash

DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!

Key Responsibilities

• Execute customer lifecycle communications
• Build and QA automated journeys in Gainsight
• Run adoption and activation reporting
• Help operationalize insights through playbooks and workflows
• Learn our systems and products, run baseline reporting, and begin executing onboarding and triggered email journeys
• Take end-to-end ownership of customer communications and journey logic
• Partner with CS and onboarding leaders to drive stronger activation, improve adoption of key features, and maintain clear documentation to ensure automations scale globally across customer segments and regions.

Required Qualifications

• You have 1+ years experience in Customer Success operations or related industries
• You are proficient using data and insights to optimize a digital customer journey.
• You are comfortable working with BI tools and spreadsheets (e.g., Looker, Google Sheets).
• You have strong written and verbal communication skills.
• You are able to work autonomously, meet deadlines, and thrive in a cross-functional work environment.

Key Skills

• Data analysis and insights
• BI tools (e.g., Looker)
• Spreadsheets (e.g., Google Sheets)
• Automated journey building (e.g., Gainsight)
• Written and verbal communication
• Autonomous work and deadline management
• Cross-functional collaboration

Preferred Qualifications

• You’re excited to learn and deepen your skills in tools such as Gainsight, Looker, Salesforce, and Pendo.

DoorDash Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

Salary Range

$68,400 - $1,15,000 USD annually

Job Summary

About the Team

The Customer Enablement team at SevenRooms builds the programs, automations, and insights that help restaurants get value from the SevenRooms platform faster. We test ideas and innovate quickly, using data to create and refine scalable, repeatable journeys that guide customers to unlock measurable ROI. Our team is responsible for increasing customer ROI by designing campaigns and programs that accelerate activation and deepen adoption of value-driving features for thousands of hospitality operators globally.

About the Role

The Associate, Customer Enablement will help our customers realize more value from the SevenRooms platform. You’ll sit at the intersection of Customer Success, Onboarding, and Product, using data and tools to launch targ...

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