Associate Manager, Agent Tooling Strategy & Operations Lead at DoorDash

DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!

Key Responsibilities

• Define product feature roadmaps with product engineering team
• Develop project plans across all relevant stakeholder groups to ensure the successful development and deployment of features
• Act as the quality assurance arm of the development; flagging critical quality blockers to feature launches and risk mitigations
• Contribute to the constant improvement of features with post-launch defect tracking and remediation
• Work closely with a large array of cross-functional partners including Product, Analytics, Engineering, Global Support Ops, to create new
• Gain a high level of visibility from org leadership by leading a two fast growing and strategic areas of the business

Required Qualifications

• Bachelor’s Degree
• You have 5+ years of experience. You’ve succeeded in a competitive, or challenging environment.
• Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

Key Skills

• organized. You thrive in creating structure out of nothing.
• solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
• thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams.
• analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
• persuasive. You are an effective communicator, speaking as if you’re right and listening as if you’re wrong. You meet people on their level.
• act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.
• relentless. You do what it takes to win, no matter what.

DoorDash Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• mental health program

Salary Range

$64,000 - $94,100 USD annually

Job Summary

About the Team

There are often bumps in the last mile of deliveries, and DoorDash CXI ensures someone there to help make things right. As one of DoorDash's core operations teams, the Tx efficiency team ensures that agents are equipped to handle our customers' issues and drive a great experience. The team owns the customer experience across all platforms and LOB playing a critical role in adjudicating some of the most difficult customer interactions and problems.

About the Role

We’re hiring for a role to help our team deliver and scale internal product tooling for agents to provide customers a better and more efficient support experience. This role will specifically support the strategy and operations of centralized tooling with ownership of case management ...

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