Associate Manager, Customer Success (NAM SMB)
DoorDash
Associate Manager, Customer Success (NAM SMB)
Job Description
Associate Manager, Customer Success (NAM SMB) at DoorDash
DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!
Key Responsibilities
- Mentor, inspire and grow our team of high-performing Customer Success Managers in North America
- Develop best practices, user adoption, and retention strategy for your team
- Partner with Onboarding and Sales to ensure successful implementations and smooth transitions to Customer Success
- Track account performance and health through engagement data (via tools like Looker) to identify churn risk and work proactively to eliminate that risk
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Required Qualifications
- Prior experience in Customer Success, Account Management, or related customer-facing position within top-tier SaaS company
- 2+ years people management and development experience; demonstrated leadership through accountability, continuous training, and coaching
- Experience in a high-growth, fast paced team environment
- Proven track record of conducting quantitative analysis to derive insights and implement growth strategies
- Strong experience with Salesforce, Looker, and Gainsight (or other Customer Success Platform)
- Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.
Key Skills
- Metrics-driven
- Quantitative analysis
- Leadership through accountability, continuous training, and coaching
- Discretion and independent judgment
- Empathetic relationship building
- Creative problem-solving
- Data and deep product knowledge
- Customer-first approach
DoorDash Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
Salary Range
$1,04,040 - $1,53,000 USD annually
Job Summary
About the Team
The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team dedicated to helping our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer-first approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the SevenRooms/Doordash mission makes it easy to be obsessed with our customers.
About the Role
SevenRooms is hiring for an Associate Manager, Customer Success to lead our team of SMB Customer Success Managers in North America. In this role, you will be responsible for guiding, mentoring, and hiring your team, while also ensuring our...
Food Delivery Jobs | Logistics Tech | Remote Work Opportunities | DoorDash Careers
Locations
- New York, United States
Salary
104,040 - 153,000 USD / yearly
Skills Required
- Metrics-drivenintermediate
- Quantitative analysisintermediate
- Leadership through accountability, continuous training, and coachingintermediate
- Discretion and independent judgmentintermediate
- Empathetic relationship buildingintermediate
- Creative problem-solvingintermediate
- Data and deep product knowledgeintermediate
- Customer-first approachintermediate
Required Qualifications
- Prior experience in Customer Success, Account Management, or related customer-facing position within top-tier SaaS company (experience)
- 2+ years people management and development experience; demonstrated leadership through accountability, continuous training, and coaching (experience)
- Experience in a high-growth, fast paced team environment (experience)
- Proven track record of conducting quantitative analysis to derive insights and implement growth strategies (experience)
- Strong experience with Salesforce, Looker, and Gainsight (or other Customer Success Platform) (experience)
- Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities. (experience)
Responsibilities
- Mentor, inspire and grow our team of high-performing Customer Success Managers in North America
- Develop best practices, user adoption, and retention strategy for your team
- Partner with Onboarding and Sales to ensure successful implementations and smooth transitions to Customer Success
- Track account performance and health through engagement data (via tools like Looker) to identify churn risk and work proactively to eliminate that risk
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Benefits
- general: 401(k) plan with employer matching
- general: 16 weeks of paid parental leave
- general: Wellness benefits
- general: Commuter benefits match
- general: Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- general: Medical, dental, and vision benefits
- general: 11 paid holidays
- general: Disability and basic life insurance
- general: Family-forming assistance
- general: Mental health program
- general: Flexible paid time off/vacation, plus 80 hours of paid sick time per year (for salaried roles)
- general: Vacation accrued at about 1 hour for every 25.97 hours worked (for hourly roles)
- general: Paid sick time accrued at 1 hour for every 30 hours worked (for hourly roles)
- general: Opportunities for equity grants and sales commission
Travel Requirements
0%
Tags & Categories
Answer 10 quick questions to check your fit for Associate Manager, Customer Success (NAM SMB) @ DoorDash.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs
Associate Manager, Customer Success (NAM SMB)
DoorDash
Associate Manager, Customer Success (NAM SMB)
Job Description
Associate Manager, Customer Success (NAM SMB) at DoorDash
DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!
Key Responsibilities
- Mentor, inspire and grow our team of high-performing Customer Success Managers in North America
- Develop best practices, user adoption, and retention strategy for your team
- Partner with Onboarding and Sales to ensure successful implementations and smooth transitions to Customer Success
- Track account performance and health through engagement data (via tools like Looker) to identify churn risk and work proactively to eliminate that risk
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Required Qualifications
- Prior experience in Customer Success, Account Management, or related customer-facing position within top-tier SaaS company
- 2+ years people management and development experience; demonstrated leadership through accountability, continuous training, and coaching
- Experience in a high-growth, fast paced team environment
- Proven track record of conducting quantitative analysis to derive insights and implement growth strategies
- Strong experience with Salesforce, Looker, and Gainsight (or other Customer Success Platform)
- Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.
Key Skills
- Metrics-driven
- Quantitative analysis
- Leadership through accountability, continuous training, and coaching
- Discretion and independent judgment
- Empathetic relationship building
- Creative problem-solving
- Data and deep product knowledge
- Customer-first approach
DoorDash Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
Salary Range
$1,04,040 - $1,53,000 USD annually
Job Summary
About the Team
The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team dedicated to helping our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer-first approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the SevenRooms/Doordash mission makes it easy to be obsessed with our customers.
About the Role
SevenRooms is hiring for an Associate Manager, Customer Success to lead our team of SMB Customer Success Managers in North America. In this role, you will be responsible for guiding, mentoring, and hiring your team, while also ensuring our...
Food Delivery Jobs | Logistics Tech | Remote Work Opportunities | DoorDash Careers
Locations
- New York, United States
Salary
104,040 - 153,000 USD / yearly
Skills Required
- Metrics-drivenintermediate
- Quantitative analysisintermediate
- Leadership through accountability, continuous training, and coachingintermediate
- Discretion and independent judgmentintermediate
- Empathetic relationship buildingintermediate
- Creative problem-solvingintermediate
- Data and deep product knowledgeintermediate
- Customer-first approachintermediate
Required Qualifications
- Prior experience in Customer Success, Account Management, or related customer-facing position within top-tier SaaS company (experience)
- 2+ years people management and development experience; demonstrated leadership through accountability, continuous training, and coaching (experience)
- Experience in a high-growth, fast paced team environment (experience)
- Proven track record of conducting quantitative analysis to derive insights and implement growth strategies (experience)
- Strong experience with Salesforce, Looker, and Gainsight (or other Customer Success Platform) (experience)
- Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities. (experience)
Responsibilities
- Mentor, inspire and grow our team of high-performing Customer Success Managers in North America
- Develop best practices, user adoption, and retention strategy for your team
- Partner with Onboarding and Sales to ensure successful implementations and smooth transitions to Customer Success
- Track account performance and health through engagement data (via tools like Looker) to identify churn risk and work proactively to eliminate that risk
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Benefits
- general: 401(k) plan with employer matching
- general: 16 weeks of paid parental leave
- general: Wellness benefits
- general: Commuter benefits match
- general: Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- general: Medical, dental, and vision benefits
- general: 11 paid holidays
- general: Disability and basic life insurance
- general: Family-forming assistance
- general: Mental health program
- general: Flexible paid time off/vacation, plus 80 hours of paid sick time per year (for salaried roles)
- general: Vacation accrued at about 1 hour for every 25.97 hours worked (for hourly roles)
- general: Paid sick time accrued at 1 hour for every 30 hours worked (for hourly roles)
- general: Opportunities for equity grants and sales commission
Travel Requirements
0%
Tags & Categories
Answer 10 quick questions to check your fit for Associate Manager, Customer Success (NAM SMB) @ DoorDash.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs