Insurance Claims Specialist at DoorDash

DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!

Key Responsibilities

• Review loss reports and supporting materials for workers' compensation and occupational accidents.
• Addresses escalating incidents. This involves identifying potential issues, assessing the severity of the risk, and taking appropriate steps to mitigate the risk and prevent further escalation. It also means maintaining detailed records of the incident and following up with stakeholders to ensure that the issue has been resolved.
• Contribute to process improvements and provide constructive input regularly.
• Partner with leadership to manage ongoing projects. This involves working closely with management to set project goals, establish timelines, and allocate resources.
• Enter accurate data in CRMs, G-Suite, and related tools.
• Manage multiple operating systems simultaneously.
• Maintain a high level of confidentiality and ensure that sensitive information is not disclosed to unauthorized parties.
• Work with our insurance carrier partners and third-party claims administrators with a focus on auto insurance claims.
• Help form a comprehensive strategy around claims handling at DoorDash.

Required Qualifications

• Prior insurance experience and an understanding of injury and property damage claims are required.
• 1+ years of experience handling bodily injury claims
• 2+ years of experience managing personal lines, commercial lines, or general liability claims.
• Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

Key Skills

• Reviewing loss reports and supporting materials
• Addressing escalating incidents
• Contributing to process improvements
• Partnering with leadership on projects
• Entering accurate data in CRMs, G-Suite, and related tools
• Managing multiple operating systems
• Maintaining confidentiality
• Exercising discretion and independent judgment
• Handling bodily injury claims
• Managing personal lines, commercial lines, or general liability claims

Preferred Qualifications

• Experience working with or for a gig or sharing economy company
• Experience handling high-priority escalations and working promptly to provide resolutions
• Enthusiasm for Insurance

DoorDash Benefits

• premium healthcare
• wellness expense reimbursement
• paid parental leave

Job Summary

About the Team

The Risk & Insurance team at DoorDash is responsible for all things corporate insurance at the company. We are a rapidly growing and exciting function that helps DoorDash manage risk and safety with a close lens on the company's bottom line. The team is divided into three separate subgroups: Actuarial, Claims Operations, and Risk Management & Mitigation. We are looking for forward thinkers excited to help build out this newly-formed team and match our ambitious cross-functional partners at DoorDash.

About the Role

We are seeking an experienced claims specialist who will be a member of DoorDash's Corporate Risk & Insurance function with the Finance & Strategy team. You will work with our insurance carrier partners and third-par...

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