IT Asset Business Process Analyst III at DoorDash

DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!

Key Responsibilities

• Identify and implement process improvements to enhance the efficiency of IT asset management
• Lead and manage IT asset related projects from initiation through to completion
• Write and document user stories using JIRA and work closely with developers and engineers
• Write, review and maintain both internal and external standard operating procedures
• Develop and maintain standardized procedures for tracking and reporting IT assets
• Assist in the implementation and maintenance of IT asset management database and tools
• Identify key metrics, clear dashboards and reports to stakeholders
• Assist team with customer tickets/requests as needed and various other ITAM related projects

Required Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or a related field
• 5+ years of experience in IT asset management, project management, process management, product management, business operations or a related role, preferably in a technology-focused environment
• Strong analytical skills with the ability to interpret and synthesize complex data
• Excellent communication and interpersonal skills
• Proficiency in PowerPoint, Google Suite, JIRA or other related project management tools
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team in a fast-paced environment
• Advanced customer service and stakeholder management skills
• Detail oriented, problem solver & resourceful

Key Skills

• analytical skills
• communication and interpersonal skills
• proficiency in PowerPoint, Google Suite, JIRA or other related project management tools
• attention to detail and organizational skills
• customer service and stakeholder management skills
• problem solver & resourceful

Preferred Qualifications

• Knowledge of writing standard operating procedures
• Experience in leading projects, writing stories and building roadmaps
• Experience in the technology asset industry

DoorDash Benefits

• premium healthcare
• wellness expense reimbursement
• paid parental leave

Job Summary

About the Team

At DoorDash we’re building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and dashers. IT is integral to the success of the business, as we anticipate and solve our employees’ technical needs so they can operate with maximum productivity. Our teams span several capabilities, including collaboration services, client engineering, corporate infrastructure, enterprise solutions across HR & Finance, and service desk operations. It’s no simple task, but it wouldn’t be interesting if it was!

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display...

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