Learning Experience Designer at DoorDash

DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!

Key Responsibilities

• Creatively identify design- and process-driven pain points and actively investigate potential learning solutions.
• Design and develop learning solutions for the optimal learner experience, following basic adult learning principles and conventions.
• Determine and implement changes to learning content based on performance data.
• Work backwards to author learning plans with performance-based learning objectives, development schedule with clear deadlines, and detailed measurement strategy for small to medium projects.
• Given a specific learning need, engage with SMEs to clarify content needed for small to medium projects.
• With some guidance, manage projects and stakeholders to meet project requirements and deadlines.

Required Qualifications

• Bachelor's degree in Instructional Design/Technology, Education, English, or related field.
• 3+ years of recent experience developing training programs and course materials, especially using Storyline 360.
• Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

Key Skills

• Adult learning theory
• Experience in new learning solutions and asset development
• Partnering with Trainers and partners to up-level training resources
• Storyline 360
• Creative problem-solving
• Writing complex ideas concisely with an eye for design

DoorDash Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

Salary Range

$64,300 - $1,08,000 USD annually

Job Summary

About the Team

We're looking for a Learning Experience Designer to create new and continuing learning materials for employees and our customer support operations throughout the world.

What is Support Ops? 

Support Ops is a passionate team that works to provide top-notch escalated support to DoorDash Customers, Merchants, and Dashers whose deliveries have gone awry. The Learning Experience Design Team enables support agents to feel confident in the solutions they provide to customers through new hire and continued education. We aim to be 1% better every day!

About the Role

An experienced Learning Experience Designer is creative and adaptive, with experience in new learning solutions and asset development. You have adult lear...

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