Manager, Fraud Operations at DoorDash

DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!

Key Responsibilities

• Lead a team of Fraud Specialists, Team Leads, and Supervisors
• Create the vision and define OKRs for the team, while prioritizing company-facing initiatives
• Influence and engage across the company - partner with the product, engineering, and analytics teams to define and execute on goals
• Identify opportunities for improving operations efficiency, training content, and tools through experimentation
• Use data-driven decision-making to improve Fraud S&O metrics, while accelerating growth

Required Qualifications

• You have 5+ years of experience in Fraud Operations or related area
• You have 2+ years in a leadership role, at a high-growth or subscription business
• Your skills include data analysis and proficiency, as well as experience in SQL and Excel / Google Spreadsheets (can perform complex functions)
• You possess an ability to articulate the "big picture" across internal partnerships and multi-layered teams
• Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

Key Skills

• data analysis and proficiency
• experience in SQL
• experience in Excel / Google Spreadsheets (can perform complex functions)
• ability to articulate the "big picture" across internal partnerships and multi-layered teams
• exercising discretion and independent judgment

DoorDash Benefits

• premium healthcare
• wellness expense reimbursement
• paid parental leave

Job Summary

About the Team

DoorDash's Fraud Operations team is looking for an Operations Manager to lead a group of Fraud Specialists, Team Leads, and Supervisors. This team drives down the cost of fraud and provides insights to protect our platform from would-be fraudsters. You will lead a team to investigate cases of fraud, protect our good users, and brainstorm solutions to reduce fraud in the long-term.

As a people leader, you will be responsible for fostering team collaboration, employee development, and problem-solving. The ability to be physically present in our corporate Tempe office is a job requirement as you will be responsible for facilitating in-person 1:1 meetings with your direct reports, connecting with cross-functional partners, immediate problem-solving, and nurturing a colla...

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