Manager, Quality Assurance at DoorDash

DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!

Key Responsibilities

• Lead and develop high-performing people leaders who multiply their impact across teams.
• Design, build, and execute process improvement projects that drive efficiency and elevate the customer experience.
• Build and scale industry-leading Manual QA (MQA) and Automated QA (AQA) programs.
• Partner cross-functionally with Support, Integrity Operations, S&O, and other key stakeholders to deliver a best-in-class customer experience.
• Monitor and improve team performance metrics (productivity, quality, adherence, retention, etc.), digging deep to understand root causes and influence outcomes.

Required Qualifications

• Have 3+ years of people management experience, developing highly effective leaders through coaching, feedback, and empowerment.
• Bring 5+ years of experience in Quality Assurance Operations, with a focus on leading and implementing large-scale QA automation and innovation.
• Have a track record of leading projects, achieving goals, and succeeding in collaborative environments (experience in consulting, start-ups, or project management is a plus).
• Are persistent, results-driven, and committed to delivering excellence.
• Excel at building cross-functional relationships and aligning diverse stakeholders.
• Thrive in fast-changing environments and navigate ambiguity with ease.
• Translate high-level goals into actionable plans using technical skills and data insights (comfortable summarizing large datasets in Sheets/Excel to drive decisions).
• Operate with a bias for action—turning analysis into execution, testing hypotheses, and solving root-level problems with first-principles thinking.

Key Skills

• people management
• Quality Assurance Operations
• leading and implementing large-scale QA automation and innovation
• project leadership
• coaching, feedback, and empowerment
• building cross-functional relationships
• navigating ambiguity
• translating high-level goals into actionable plans
• technical skills
• data insights

Preferred Qualifications

• experience in consulting, start-ups, or project management is a plus

DoorDash Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• mental health program

Salary Range

$84,000 - $1,23,500 USD annually

Job Summary

About the Team

Customer Experience and Integrity (CXI) is at the core of DoorDash’s operating engine. As a leader of the CXI Quality Assurance Team, you’ll shape the future of the customer experience at DoorDash. Our team influences agents, auditors, and stakeholders across the Support & Integrity organization. We’re passionate about delivering an end-to-end customer journey that is both exceptional and efficient.

We champion scalable, repeatable processes that protect and elevate the customer experience. In this role, you’ll identify trends, develop and implement quality process improvements, and bring your vision to cross-functional initiatives that impact millions of customers.

About the Role

The Manager, Quality Assurance reports to the Se...

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