Manager, SMB Business Development - Retention at DoorDash

DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!

Key Responsibilities

• Drive successful engagement at critical phases such as renewals, exclusivity negotiations, and strategic initiatives before transitioning accounts back to Account Management.
• Manage and develop three direct reports, fostering career growth and performance excellence.
• Lead the Top Restaurant Partnerships exclusive and marketplace retention strategy, including churn mitigation, deal structuring, and performance optimization at crucial points in the relationship.
• Develop and implement competitive strategies in response to evolving market dynamics and competitor moves.
• Partner closely with Account Management, Account Development, Strategic Finance, Selection, US Local Markets, and Legal teams to optimize retention and enhance partner value during key moments.

Required Qualifications

• 6+ years of experience in restaurant partnerships, business development, or enterprise account management.
• Proven track record of structuring and closing high-value deals at pivotal moments.
• Experience managing and developing a team of high performers.
• Leverage data and analytics to inform decision-making and strategy.
• Experience working across multiple teams to drive business outcomes.
• Experience ideating, launching and seeing to fruition projects that drive impact.

Key Skills

• Strategic mindset
• Strong negotiation skills
• Cross-functional collaboration
• Data-driven decision-making
• Creative problem solving
• Team leadership and development

Preferred Qualifications

• Experience in a high-growth marketplace, delivery, or SaaS business.
• Worked with major restaurant chains or QSR brands.
• Background in financial modeling or contract negotiations.

DoorDash Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

Salary Range

$1,44,160 - $2,12,000 USD annually

Job Summary

About the Team

The SMB Business Development team is responsible for managing key partnership moments with our most strategic restaurant partners. Our team steps in at pivotal times—such as contract renewals, exclusivity negotiations, and high-impact strategic initiatives—to ensure long-term success before transitioning accounts back to the broader Account Management team. We collaborate cross-functionally with Product, Strategic Finance, Selection, US Local Markets, and Legal to drive retention, exclusivity, and deal efficiency at critical junctures.

About the Role

As Manager, SMB Business Development - Retention, you will lead our efforts to drive success in key partnership moments, ensuring that our most valuable restaurant partners ma...

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