Operations Manager, Remote Assistance, Labs at DoorDash

DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!

Key Responsibilities

• Foster a safety-first approach to all things Remote Assistance
• Lead daily, weekly and monthly operational meetings to review and lead operational performance improvements
• Work with Product and Engineering to roadmap and implement ongoing tooling and workflow improvements
• Work with Local Operations to ensure workflows and operational handoffs are seamless with increasing scale
• Coordinate multi-city teams and implement multinational operations to provide functional redundancy and deliver consistent, cost-effective performance
• Model labor needs including autonomy improvements and scale of operations
• Maintain accountability and uptime of specialized functional equipment and terminals

Required Qualifications

• 6+ years of work experience
• Experience leading remote assistance or operational programs, including large teams
• Prior experience in robotics or autonomous vehicles
• Experience with custom Remote Assistance platforms, JIRA, Slack and other tools
• Believe in 1% improvement every day

Key Skills

• Experience with custom Remote Assistance platforms
• JIRA
• Slack
• Other tools

DoorDash Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance

Salary Range

$1,36,000 - $2,00,000 USD annually

Job Summary

About the Team

DoorDash Labs is an independent team within DoorDash. We're hiring an experienced leader to scale our Remote Assistance function for robotics solutions solving business problems.  If you have experience applying robotics solutions to a service loved by millions of people, then we want to talk to you!

About the Role

You will be the leading Remote Assistance Operations team at DoorDash Labs. You will lead a multinational function responsible for assisting our robots in testing and in commercial deployment.  You will report to the Sr. Manager, Central Operations in our DoorDash Labs organization.  You must be located in the Bay Area, CA or the Greater PHX Area, AZ and is a hybrid in-office and remote role with expectations of 6...

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