Premium Onboarding Partner (POP), MXO
DoorDash
Premium Onboarding Partner (POP), MXO
Job Description
Premium Onboarding Partner (POP), MXO at DoorDash
DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!
Key Responsibilities
- Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding
- Work directly with Merchants daily, helping to ensure flawless onboarding experiences
- Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
- Promote retention and overall Merchant success through providing an unprecedented first impression of DoorDash’s service
- Prioritize and escalate issues in partnership with our teams
- Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
- Provide a best-in-class service experience to Merchants
Required Qualifications
- You have 2 years of experience with account management, customer support, hospitality or in related field
- Previous industry experience
- College degree or equivalent experience
- Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite
- Proficiency in excel (can perform complex functions)
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- You have experience in an account management or customer service role--you love helping people
- You excel at building relationships
- You excel at determining prioritization
Key Skills
- Salesforce (or other CRM software)
- Microsoft suite
- G Suite
- Proficiency in excel (can perform complex functions)
- building relationships
- determining prioritization
- exercising discretion and independent judgment
DoorDash Benefits
- premium healthcare
- wellness expense reimbursement
- paid parental leave
Job Summary
About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
We are looking for a Premium Onboarding Partner (POP) to partner with our highest value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Services team by providing our merchants with a direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants thr...
Food Delivery Jobs | Logistics Tech | Remote Work Opportunities | DoorDash Careers
Locations
- Tempe, United States
Salary
150,000 - 250,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Salesforce (or other CRM software)intermediate
- Microsoft suiteintermediate
- G Suiteintermediate
- Proficiency in excel (can perform complex functions)intermediate
- building relationshipsintermediate
- determining prioritizationintermediate
- exercising discretion and independent judgmentintermediate
Required Qualifications
- You have 2 years of experience with account management, customer support, hospitality or in related field (experience)
- Previous industry experience (experience)
- College degree or equivalent experience (experience)
- Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite (experience)
- Proficiency in excel (can perform complex functions) (experience)
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers (experience)
- Experience advocating for customer experience within a team or initiative (experience)
- You have experience in an account management or customer service role--you love helping people (experience)
- You excel at building relationships (experience)
- You excel at determining prioritization (experience)
- Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities. (experience)
Responsibilities
- Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding
- Work directly with Merchants daily, helping to ensure flawless onboarding experiences
- Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
- Promote retention and overall Merchant success through providing an unprecedented first impression of DoorDash’s service
- Prioritize and escalate issues in partnership with our teams
- Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
- Provide a best-in-class service experience to Merchants
Benefits
- general: premium healthcare
- general: wellness expense reimbursement
- general: paid parental leave
Travel Requirements
0%
Tags & Categories
Answer 10 quick questions to check your fit for Premium Onboarding Partner (POP), MXO @ DoorDash.
Related Books and Jobs
Premium Onboarding Partner (POP), MXO
DoorDash
Premium Onboarding Partner (POP), MXO
Job Description
Premium Onboarding Partner (POP), MXO at DoorDash
DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!
Key Responsibilities
- Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding
- Work directly with Merchants daily, helping to ensure flawless onboarding experiences
- Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
- Promote retention and overall Merchant success through providing an unprecedented first impression of DoorDash’s service
- Prioritize and escalate issues in partnership with our teams
- Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
- Provide a best-in-class service experience to Merchants
Required Qualifications
- You have 2 years of experience with account management, customer support, hospitality or in related field
- Previous industry experience
- College degree or equivalent experience
- Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite
- Proficiency in excel (can perform complex functions)
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- You have experience in an account management or customer service role--you love helping people
- You excel at building relationships
- You excel at determining prioritization
Key Skills
- Salesforce (or other CRM software)
- Microsoft suite
- G Suite
- Proficiency in excel (can perform complex functions)
- building relationships
- determining prioritization
- exercising discretion and independent judgment
DoorDash Benefits
- premium healthcare
- wellness expense reimbursement
- paid parental leave
Job Summary
About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
We are looking for a Premium Onboarding Partner (POP) to partner with our highest value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Services team by providing our merchants with a direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants thr...
Food Delivery Jobs | Logistics Tech | Remote Work Opportunities | DoorDash Careers
Locations
- Tempe, United States
Salary
150,000 - 250,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Salesforce (or other CRM software)intermediate
- Microsoft suiteintermediate
- G Suiteintermediate
- Proficiency in excel (can perform complex functions)intermediate
- building relationshipsintermediate
- determining prioritizationintermediate
- exercising discretion and independent judgmentintermediate
Required Qualifications
- You have 2 years of experience with account management, customer support, hospitality or in related field (experience)
- Previous industry experience (experience)
- College degree or equivalent experience (experience)
- Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite (experience)
- Proficiency in excel (can perform complex functions) (experience)
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers (experience)
- Experience advocating for customer experience within a team or initiative (experience)
- You have experience in an account management or customer service role--you love helping people (experience)
- You excel at building relationships (experience)
- You excel at determining prioritization (experience)
- Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities. (experience)
Responsibilities
- Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding
- Work directly with Merchants daily, helping to ensure flawless onboarding experiences
- Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
- Promote retention and overall Merchant success through providing an unprecedented first impression of DoorDash’s service
- Prioritize and escalate issues in partnership with our teams
- Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
- Provide a best-in-class service experience to Merchants
Benefits
- general: premium healthcare
- general: wellness expense reimbursement
- general: paid parental leave
Travel Requirements
0%
Tags & Categories
Answer 10 quick questions to check your fit for Premium Onboarding Partner (POP), MXO @ DoorDash.
Related Books and Jobs