Senior Associate, Customer Experience New Launches at DoorDash

DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!

Key Responsibilities

• Drive key business results for DoorDash platform
• Collaborate with cross-functional teams
• Analyze data and optimize operations
• Build relationships with merchants/customers

Required Qualifications

• 2+ years relevant experience
• Strong analytical and communication skills
• Bachelor's degree or equivalent
• Passion for DoorDash mission

Key Skills

• Excel/Google Sheets
• SQL (preferred)
• Cross-functional collaboration
• Problem-solving

DoorDash Benefits

• Competitive salary
• Health insurance
• 401(k) matching
• Flexible PTO
• Stock options

Job Summary

About the Team

As one of DoorDash's core operations teams, Customer Experience and Integrity, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs, manages, and operates DoorDash's large and growing global network of contact centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.

About the Role

This Senior Associate will act as a pivotal operational bridge, ensuring our 15,000 frontline support workforce is prepared for every major company initiative. You'll drive the readiness lifecycle, translating complex product launches, policy shifts, and tooling updates into actionable plans for our agents. Success is measured by your ability to e...

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