Senior Associate, Customer Experience
DoorDash
Senior Associate, Customer Experience
Job Description
Senior Associate, Customer Experience at DoorDash
DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!
Key Responsibilities
- Partner with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our DashPass customers
- Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
- Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results
- Partner with support and company-level leadership to guide priority projects
Required Qualifications
- You have 4+ years of experience. You’ve succeeded in a competitive, or challenging environment
- Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.
Key Skills
- organized
- solve problems from first principles
- thrive with a diverse set of responsibilities
- analytical
- persuasive
- act with urgency
- relentless
- pulling your own data in SQL or modeling in Excel
DoorDash Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- mental health program
Salary Range
$74,800 - $1,10,000 USD annually
Job Summary
About the Team
As one of DoorDash's core operations teams, Customer Experience, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs, manages, and operates DoorDash's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.
About the Role
The Senior Associate role will report into our DashPass Consumer Experience Lead and lead the strategic planning to drive industry-leading customer experience initiatives for our DashPass subscribers as well as our most loyal and active customers. This person will report out on core success metrics, develop strategies to optimize those metrics and lead cross-fu...
Food Delivery Jobs | Logistics Tech | Remote Work Opportunities | DoorDash Careers
Locations
- Tempe, United States
Salary
74,800 - 110,000 USD / yearly
Skills Required
- organizedintermediate
- solve problems from first principlesintermediate
- thrive with a diverse set of responsibilitiesintermediate
- analyticalintermediate
- persuasiveintermediate
- act with urgencyintermediate
- relentlessintermediate
- pulling your own data in SQL or modeling in Excelintermediate
Required Qualifications
- You have 4+ years of experience. You’ve succeeded in a competitive, or challenging environment (experience)
- Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities. (experience)
Responsibilities
- Partner with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our DashPass customers
- Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
- Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results
- Partner with support and company-level leadership to guide priority projects
Benefits
- general: 401(k) plan with employer matching
- general: 16 weeks of paid parental leave
- general: wellness benefits
- general: commuter benefits match
- general: paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- general: medical, dental, and vision benefits
- general: 11 paid holidays
- general: disability and basic life insurance
- general: family-forming assistance
- general: mental health program
- general: flexible paid time off/vacation, plus 80 hours of paid sick time per year (for salaried roles)
- general: vacation accrued at about 1 hour for every 25.97 hours worked (for hourly roles)
- general: paid sick time accrued at 1 hour for every 30 hours worked (for hourly roles)
- general: premium healthcare
- general: wellness expense reimbursement
Travel Requirements
0%
Tags & Categories
Answer 10 quick questions to check your fit for Senior Associate, Customer Experience @ DoorDash.
Related Books and Jobs
Senior Associate, Customer Experience
DoorDash
Senior Associate, Customer Experience
Job Description
Senior Associate, Customer Experience at DoorDash
DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!
Key Responsibilities
- Partner with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our DashPass customers
- Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
- Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results
- Partner with support and company-level leadership to guide priority projects
Required Qualifications
- You have 4+ years of experience. You’ve succeeded in a competitive, or challenging environment
- Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.
Key Skills
- organized
- solve problems from first principles
- thrive with a diverse set of responsibilities
- analytical
- persuasive
- act with urgency
- relentless
- pulling your own data in SQL or modeling in Excel
DoorDash Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- mental health program
Salary Range
$74,800 - $1,10,000 USD annually
Job Summary
About the Team
As one of DoorDash's core operations teams, Customer Experience, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs, manages, and operates DoorDash's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.
About the Role
The Senior Associate role will report into our DashPass Consumer Experience Lead and lead the strategic planning to drive industry-leading customer experience initiatives for our DashPass subscribers as well as our most loyal and active customers. This person will report out on core success metrics, develop strategies to optimize those metrics and lead cross-fu...
Food Delivery Jobs | Logistics Tech | Remote Work Opportunities | DoorDash Careers
Locations
- Tempe, United States
Salary
74,800 - 110,000 USD / yearly
Skills Required
- organizedintermediate
- solve problems from first principlesintermediate
- thrive with a diverse set of responsibilitiesintermediate
- analyticalintermediate
- persuasiveintermediate
- act with urgencyintermediate
- relentlessintermediate
- pulling your own data in SQL or modeling in Excelintermediate
Required Qualifications
- You have 4+ years of experience. You’ve succeeded in a competitive, or challenging environment (experience)
- Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities. (experience)
Responsibilities
- Partner with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our DashPass customers
- Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
- Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results
- Partner with support and company-level leadership to guide priority projects
Benefits
- general: 401(k) plan with employer matching
- general: 16 weeks of paid parental leave
- general: wellness benefits
- general: commuter benefits match
- general: paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- general: medical, dental, and vision benefits
- general: 11 paid holidays
- general: disability and basic life insurance
- general: family-forming assistance
- general: mental health program
- general: flexible paid time off/vacation, plus 80 hours of paid sick time per year (for salaried roles)
- general: vacation accrued at about 1 hour for every 25.97 hours worked (for hourly roles)
- general: paid sick time accrued at 1 hour for every 30 hours worked (for hourly roles)
- general: premium healthcare
- general: wellness expense reimbursement
Travel Requirements
0%
Tags & Categories
Answer 10 quick questions to check your fit for Senior Associate, Customer Experience @ DoorDash.
Related Books and Jobs