Senior Associate, Workforce Application Administrator at DoorDash

DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!

Key Responsibilities

• Drive key business results for DoorDash platform
• Collaborate with cross-functional teams
• Analyze data and optimize operations
• Build relationships with merchants/customers

Required Qualifications

• 2+ years relevant experience
• Strong analytical and communication skills
• Bachelor's degree or equivalent
• Passion for DoorDash mission

Key Skills

• Excel/Google Sheets
• SQL (preferred)
• Cross-functional collaboration
• Problem-solving

DoorDash Benefits

• Competitive salary
• Health insurance
• 401(k) matching
• Flexible PTO
• Stock options

Job Summary

About the Team

The Workforce Planning team at DoorDash is responsible for capacity planning, scheduling, and optimization across a global support network of in-house and BPO contact centers, covering 1300+ agents across 17+ lines of business.
Our primary workforce management platform is Assembled, which serves as the single source of truth for planning, scheduling, and performance data across all staffable and schedulable users. The team also evaluates, integrates, and administers other workforce management tools as needed to drive operational efficiency and business scalability.

About the Role

This role is responsible for configuring, maintaining, and enhancing Assembled and other WFM systems used across all DoorDash Support audiences—i...

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