Senior Manager, Merchant Strategy & Operations at DoorDash

DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!

Key Responsibilities

• Develop and build the critical tools that our merchants need to run their businesses
• Have game-changing impact on our merchants’ operations and experience with DoorDash
• Strategize – From first principles, you’ll develop the optimal strategy for best serving our customers.
• Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing the broader product and experience roadmap
• Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data.
• Lead and collaborate. You’ll work with a cross-functional team, including marketing, design, product, engineering, analytics, sales, and operations to build this experience.

Required Qualifications

• 8+ years of experience in consulting, strategy, product management, product operations or related
• Direct people management experience
• Bias to action and agility – you move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front.
• Proven ability to create clarity and focus in complex and ambiguous problem spaces, and you can articulate that vision to cross-functional partners
• Ability to solve analytical problems quickly, and are experienced in SQL and/or Excel
• You are an owner, meaning you take responsibility for outcomes, have experience being in the driver’s seat, and want to shape the vision and direction of the company
• Exceptional communication skills, with the ability to translate complex ideas into clear, compelling narratives—written, verbal, and visual
• Strong business acumen—assessing risks, opportunities, and trade-offs to support short-term needs and long-term goals
• A bachelors’ degree

Key Skills

• SQL
• Excel
• Analytical problem-solving
• Cross-functional leadership
• Communication (written, verbal, visual)
• Strategic thinking
• Data analysis

DoorDash Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

Salary Range

$1,70,000 - $2,50,000 USD annually

Job Summary

About the Team

Today, DoorDash empowers over 500,000 local businesses (“merchants”) by connecting them to customers. On the Merchant Team, we’re building the easiest, most profitable way for merchants to grow. We aim to sign up every merchant, onboard them instantly, represent their brand and products fully, ensure every interaction with DoorDash is seamless, and drive them consistent profitable growth.  

About the Role

We’re looking for a Senior Manager, Merchant Strategy & Operations, Merchant Onboarding to shape the vision and execution of DoorDash’s merchant onboarding experience. In this role, you’ll help merchants onboard seamlessly to the DoorDash marketplace and set them up for success. You’ll match deep customer empathy with analyt...

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