Supervisor, MXO Drive Support at DoorDash

DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!

Key Responsibilities

• Lead a team of 15-18 full-time employees who are focused on supporting Customers, Dashers, and Merchants with their escalated inquiries.
• Improve our internal tools, and offshore agents to provide high-quality support
• Establish and manage your team to individual and team goals and objectives
• Coordinate daily workflow within the team and adjust resources to meet service-level agreements with the business
• Create, distribute, and present impactful and reporting on performance
• Opportunity to have a positive impact on your line of business

Required Qualifications

• You have a Bachelor’s degree or equivalent experience
• You have 2+ years or more of people management or team lead experience
• You have a mind and talent for process improvement
• You have experience in pulling data and using data to influence your decisions
• You have knowledge of Salesforce, Sigma, and Google Suite
• You are comfortable working a hybrid model, with some in-office days and some remote days
• Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

Key Skills

• leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
• increase results and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
• operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level
• owner, always looking for opportunities to better your work product
• thrive working in a fast-paced, ever-changing environment with an ability to learn and implement new processes efficiently
• comfortable making tough decisions that balance the trade-off between quality and quantity
• knowledge of Salesforce, Sigma, and Google Suite
• experience in pulling data and using data to influence your decisions
• mind and talent for process improvement

Preferred Qualifications

• You have experience in the tech, contact centers, restaurant, or logistics industries (preferred)
• You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)

DoorDash Benefits

• premium healthcare
• wellness expense reimbursement
• paid parental leave

Job Summary

About the Team

Merchant Experience Operations (MXO) shapes the day-to-day experience for every restaurant and new vertical partner. We guide merchants from onboarding through their ongoing operations, making it simple to join, run, and succeed on DoorDash. Our team removes friction, resolves issues with speed and precision, and equips merchants with tools that help them operate with confidence. We set the standard for a world-class experience by delivering clarity, consistent quality, and support that merchants can trust at every step

About the Role

As a Supervisor on our Drive Support Team, you will report to the Merchant Support Manager and lead a high-performing team of specialists working the second shift (2:00 PM–10:30 PM). Your team will provide live order support for...

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