Team Lead, Marketplace Quality
DoorDash
Team Lead, Marketplace Quality
Job Description
Team Lead, Marketplace Quality at DoorDash
DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!
Key Responsibilities
- Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
- Support your team by being present and answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
- Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
- Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
- Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement
Required Qualifications
- 2+ years or more of people management or team lead experience
- You have a desire to motivate a team, and set and achieve targets
- You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
- You are an operator, you translate analysis to actions quickly, and test your hypotheses to solve challenging business problems at their root level
- You are an owner, always looking for opportunities to better your work product
- You are comfortable making tough decisions that balance the trade-off between quality and quantity
- You have an eye for process improvement
- You have experience in pulling data and using data to influence your decisions
- You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets
- You have experience in the Trust & Safety, tech, or logistics industries
Key Skills
- people management
- team lead experience
- motivating a team
- setting and achieving targets
- evaluating impact
- translating analysis to actions
- testing hypotheses
- process improvement
- pulling data and using data to influence decisions
- Salesforce
DoorDash Benefits
- premium healthcare
- wellness expense reimbursement
- paid parental leave
Job Summary
About the Team
DoorDash’s Marketplace Quality team is seeking an experienced leader to oversee a team of Marketplace Quality agents. The Marketplace Quality team is responsible for identifying, investigating, and mitigating negative behavior which affects overall delivery quality. The team conducts investigations, adjudications, and deep-dive analysis on a variety of quality concerns for our community, including but not limited to: contract violations, never delivered, and offline instances of fraud. The goal of the Marketplace quality team is to enforce quality standards on the platform to ensure our consumers, dashers and merchants have a high quality and safe experience.
About the Role
As a Team Lead on our Marketplace Quality Team, you will dir...
Food Delivery Jobs | Logistics Tech | Remote Work Opportunities | DoorDash Careers
Locations
- Tempe, United States
Salary
Estimated Salary Rangemedium confidence
150,000 - 250,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- people managementintermediate
- team lead experienceintermediate
- motivating a teamintermediate
- setting and achieving targetsintermediate
- evaluating impactintermediate
- translating analysis to actionsintermediate
- testing hypothesesintermediate
- process improvementintermediate
- pulling data and using data to influence decisionsintermediate
- Salesforceintermediate
- Chartiointermediate
- Excel (maintaining complex spreadsheets)intermediate
- Google Sheetsintermediate
- Trust & Safety industry experienceintermediate
- tech industry experienceintermediate
- logistics industry experienceintermediate
- working with large, diverse customer support, operations, and sales organizationsintermediate
- exercising discretion and independent judgmentintermediate
Required Qualifications
- 2+ years or more of people management or team lead experience (experience)
- You have a desire to motivate a team, and set and achieve targets (experience)
- You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact (experience)
- You are an operator, you translate analysis to actions quickly, and test your hypotheses to solve challenging business problems at their root level (experience)
- You are an owner, always looking for opportunities to better your work product (experience)
- You are comfortable making tough decisions that balance the trade-off between quality and quantity (experience)
- You have an eye for process improvement (experience)
- You have experience in pulling data and using data to influence your decisions (experience)
- You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (experience)
- You have experience in the Trust & Safety, tech, or logistics industries (experience)
- You have familiarity with working with large, diverse customer support, operations, and sales organizations (experience)
- You have flexibility to occasionally work shifts, holidays, and outside of standard schedule (experience)
- Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities. (experience)
Responsibilities
- Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
- Support your team by being present and answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
- Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
- Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
- Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement
Benefits
- general: premium healthcare
- general: wellness expense reimbursement
- general: paid parental leave
Travel Requirements
0%
Tags & Categories
Team Lead, Marketplace Quality
DoorDash
Team Lead, Marketplace Quality
Job Description
Team Lead, Marketplace Quality at DoorDash
DoorDash is revolutionizing food delivery and local commerce. Join our mission to grow and connect communities!
Key Responsibilities
- Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
- Support your team by being present and answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
- Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
- Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
- Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement
Required Qualifications
- 2+ years or more of people management or team lead experience
- You have a desire to motivate a team, and set and achieve targets
- You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
- You are an operator, you translate analysis to actions quickly, and test your hypotheses to solve challenging business problems at their root level
- You are an owner, always looking for opportunities to better your work product
- You are comfortable making tough decisions that balance the trade-off between quality and quantity
- You have an eye for process improvement
- You have experience in pulling data and using data to influence your decisions
- You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets
- You have experience in the Trust & Safety, tech, or logistics industries
Key Skills
- people management
- team lead experience
- motivating a team
- setting and achieving targets
- evaluating impact
- translating analysis to actions
- testing hypotheses
- process improvement
- pulling data and using data to influence decisions
- Salesforce
DoorDash Benefits
- premium healthcare
- wellness expense reimbursement
- paid parental leave
Job Summary
About the Team
DoorDash’s Marketplace Quality team is seeking an experienced leader to oversee a team of Marketplace Quality agents. The Marketplace Quality team is responsible for identifying, investigating, and mitigating negative behavior which affects overall delivery quality. The team conducts investigations, adjudications, and deep-dive analysis on a variety of quality concerns for our community, including but not limited to: contract violations, never delivered, and offline instances of fraud. The goal of the Marketplace quality team is to enforce quality standards on the platform to ensure our consumers, dashers and merchants have a high quality and safe experience.
About the Role
As a Team Lead on our Marketplace Quality Team, you will dir...
Food Delivery Jobs | Logistics Tech | Remote Work Opportunities | DoorDash Careers
Locations
- Tempe, United States
Salary
Estimated Salary Rangemedium confidence
150,000 - 250,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- people managementintermediate
- team lead experienceintermediate
- motivating a teamintermediate
- setting and achieving targetsintermediate
- evaluating impactintermediate
- translating analysis to actionsintermediate
- testing hypothesesintermediate
- process improvementintermediate
- pulling data and using data to influence decisionsintermediate
- Salesforceintermediate
- Chartiointermediate
- Excel (maintaining complex spreadsheets)intermediate
- Google Sheetsintermediate
- Trust & Safety industry experienceintermediate
- tech industry experienceintermediate
- logistics industry experienceintermediate
- working with large, diverse customer support, operations, and sales organizationsintermediate
- exercising discretion and independent judgmentintermediate
Required Qualifications
- 2+ years or more of people management or team lead experience (experience)
- You have a desire to motivate a team, and set and achieve targets (experience)
- You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact (experience)
- You are an operator, you translate analysis to actions quickly, and test your hypotheses to solve challenging business problems at their root level (experience)
- You are an owner, always looking for opportunities to better your work product (experience)
- You are comfortable making tough decisions that balance the trade-off between quality and quantity (experience)
- You have an eye for process improvement (experience)
- You have experience in pulling data and using data to influence your decisions (experience)
- You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (experience)
- You have experience in the Trust & Safety, tech, or logistics industries (experience)
- You have familiarity with working with large, diverse customer support, operations, and sales organizations (experience)
- You have flexibility to occasionally work shifts, holidays, and outside of standard schedule (experience)
- Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities. (experience)
Responsibilities
- Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
- Support your team by being present and answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
- Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
- Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
- Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement
Benefits
- general: premium healthcare
- general: wellness expense reimbursement
- general: paid parental leave
Travel Requirements
0%
Tags & Categories