Customer Service Specialist at Dow: São Paulo, Brazil

Dow is a global leader in materials science, dedicated to innovating and delivering solutions that are essential to human progress. With a commitment to sustainability and a focus on creating value for its customers, Dow offers a dynamic and rewarding work environment for individuals seeking to make a difference. As a Customer Service Specialist in São Paulo, Brazil, you will play a critical role in ensuring customer satisfaction and driving business success.

Role Overview

As a Customer Service Specialist, you will be the primary point of contact for Dow's customers, responsible for managing the order entry and fulfillment process, resolving customer issues, and building strong relationships. You will work closely with internal teams, including Manufacturing, Marketing & Sales, and Supply Chain, to ensure that customer needs are met and that Dow's business objectives are achieved.

This role requires a proactive and customer-focused individual with excellent communication and problem-solving skills. You should be able to work effectively in a fast-paced environment, prioritize tasks, and adapt to changing priorities. Previous experience with SAP or similar ERP systems is highly desirable.

A Day in the Life of a Customer Service Specialist

Here's a glimpse into what a typical day might look like for a Customer Service Specialist at Dow:

• Start the day by reviewing pending orders and customer inquiries.
• Process new customer orders accurately and efficiently using SAP.
• Track shipments and proactively communicate updates to customers.
• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues related to order status, delivery, or product quality.
• Collaborate with internal teams to address customer needs and resolve complex issues.
• Build and maintain strong relationships with key customer contacts.
• Identify opportunities to improve customer service processes and efficiency.
• Prepare reports on customer satisfaction and key performance indicators.
• Participate in team meetings and training sessions.

Why São Paulo?

São Paulo is the largest city in Brazil and a major economic hub in Latin America. It offers a vibrant culture, diverse cuisine, and a thriving business environment. Working in São Paulo provides opportunities to experience the rich Brazilian culture, learn new skills, and advance your career in a global company like Dow.

Dow's São Paulo office is located in a modern facility with state-of-the-art technology and amenities. The company offers a supportive and inclusive work environment where employees are valued and encouraged to grow.

Career Path

Dow is committed to providing its employees with opportunities for career growth and development. As a Customer Service Specialist, you can advance your career by taking on more responsibilities, developing new skills, and pursuing leadership roles. Potential career paths include:

• Senior Customer Service Specialist
• Customer Service Team Lead
• Customer Account Manager
• Supply Chain Analyst
• Sales Representative

Dow also offers a variety of training and development programs to help employees enhance their skills and knowledge. These programs cover a wide range of topics, including customer service, sales, marketing, and leadership.

Salary & Benefits

Dow offers a competitive salary and benefits package to its employees. The salary for a Customer Service Specialist in São Paulo typically ranges from $60,000 to $90,000 USD per year, depending on experience and qualifications. However, this is an estimated range and not a guarantee.

In addition to salary, Dow offers a comprehensive benefits package that includes:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (vacation, holidays, sick leave)
• Retirement savings plan with company match
• Employee stock purchase plan
• Life insurance and disability coverage
• Professional development and training opportunities
• Tuition reimbursement program
• Employee assistance program (EAP)
• Wellness programs and resources
• Flexible work arrangements (subject to business needs)

Dow Culture

Dow is committed to creating an inclusive and diverse work environment where all employees feel valued and respected. The company embraces diversity in all its forms, including race, ethnicity, gender, sexual orientation, religion, and disability.

Dow also encourages its employees to participate in volunteer activities and community involvement programs. The company believes that giving back to the community is an important part of its corporate social responsibility.

How to Apply

If you are interested in applying for the Customer Service Specialist position at Dow in São Paulo, please follow these steps:

1. Sign in or create your account on the Dow careers website.
2. Make sure your resume is accessible and up-to-date.
3. Easily link your LinkedIn Profile to load your resume when logging in to apply.
4. Submit your application online.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Customer Service Specialist?

   The key responsibilities include managing the order entry and fulfillment process, resolving customer issues, building customer relationships, and coordinating with internal teams.

2. What qualifications are required for this position?

   A Bachelor's degree, 3+ years of customer service experience, advanced English skills, and proficiency in SAP are required. Spanish skills are a plus.

3. What skills are important for success in this role?

   Important skills include communication, negotiation, problem-solving, teamwork, and a proactive approach.

4. What is the salary range for this position?

   The estimated salary range is $60,000 to $90,000 USD per year, depending on experience and qualifications. This is just an estimate, and the actual salary may vary.

5. What benefits does Dow offer its employees?

   Dow offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, and more.

6. What is the work environment like at Dow?

   Dow is committed to creating an inclusive and diverse work environment where all employees feel valued and respected.

7. What are the opportunities for career advancement at Dow?

   Dow offers a variety of training and development programs to help employees enhance their skills and knowledge. Potential career paths include Senior Customer Service Specialist, Customer Service Team Lead, and Customer Account Manager.

8. How do I apply for this position?

   Sign in or create your account on the Dow careers website, make sure your resume is accessible, and submit your application online.

9. Is knowledge of Portuguese required for this position?

   While not explicitly stated, proficiency in Portuguese would be highly beneficial considering the role is located in São Paulo, Brazil.

10. What is Dow's commitment to sustainability?

    Dow is dedicated to innovating and delivering solutions that are essential to human progress, with a strong commitment to sustainability.