Role Overview: Logistics Service Coordinator at Dow in Sao Paulo

Dow is seeking a highly motivated and detail-oriented Logistics Service Coordinator to join our team in Sao Paulo, Brazil. As a Logistics Service Coordinator, you will play a critical role in ensuring the smooth and efficient flow of materials and products within our supply chain. This position requires a strong understanding of logistics processes, excellent communication skills, and the ability to problem-solve in a fast-paced environment. You will be responsible for coordinating transportation, managing logistics issues, and resolving exceptions that occur during shipment execution. Your work will directly impact customer satisfaction and the overall success of Dow's operations in the region.

A Day in the Life of a Logistics Service Coordinator

Each day as a Logistics Service Coordinator at Dow presents unique challenges and opportunities. Here’s a glimpse into what your daily routine might involve:

• Monitoring Shipments: Tracking shipments from origin to destination, ensuring timely delivery and addressing any delays or issues that arise.
• System Management: Monitoring systems transactional activity and resolving transaction failures to maintain data integrity.
• LSP Management: Identifying non-compliance of Logistics Service Providers (LSPs) and taking appropriate corrective actions.
• Issue Resolution: Resolving logistics issues in the material flow work process to ensure compliance with customer requirements.
• Data Verification: Ensuring the accuracy of logistics data and logistics charges to maintain financial accuracy.
• Order Management: Managing non-standard orders, changes, and exceptions that require different transport arrangements.
• Cost Management: Checking, approving, and booking additional logistics costs in SAP, and handling small claims procedures.
• Communication: Communicating special delivery requirements to carriers and finding alternative carriers when needed.
• Compliance: Registering non-compliances and associated corrective actions in the quality measure system.
• Claims Processing: Processing high-value or legally complex claims, determining the correct course of action.

Why Sao Paulo?

Sao Paulo is the economic and financial heart of Brazil, offering a vibrant and dynamic environment for professionals. As the largest city in South America, Sao Paulo boasts a diverse culture, world-class cuisine, and a thriving business community. Working in Sao Paulo provides opportunities for professional growth and networking in a global hub. Dow's presence in Sao Paulo offers a chance to contribute to a significant market while enjoying the rich cultural experiences the city has to offer. The city's strategic location also provides access to other key markets in Latin America, making it an ideal place for those seeking international exposure and career advancement.

Career Path for a Logistics Service Coordinator at Dow

At Dow, we are committed to fostering the growth and development of our employees. The Logistics Service Coordinator role is a stepping stone to a variety of career paths within the company. With experience and demonstrated success, you could advance to roles such as:

• Logistics Specialist: Focusing on specific areas of logistics, such as transportation or warehousing.
• Supply Chain Analyst: Analyzing supply chain data to identify areas for improvement and optimization.
• Logistics Manager: Overseeing a team of Logistics Service Coordinators and managing logistics operations.
• Supply Chain Manager: Managing the entire supply chain process from procurement to delivery.
• Project Manager: Leading logistics-related projects and initiatives.

Dow provides ample opportunities for training and development to help you achieve your career goals. We encourage our employees to pursue continuous learning and growth.

Salary & Benefits

Dow offers a competitive salary and benefits package that is designed to attract and retain top talent. The salary range for the Logistics Service Coordinator position in Sao Paulo is estimated to be between $60,000 and $90,000 USD annually, depending on experience and qualifications. In addition to a competitive salary, Dow offers a comprehensive benefits package, including:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: Generous vacation, sick leave, and holiday pay.
• Retirement Savings: Retirement savings plan with company matching contributions.
• Employee Stock Purchase Plan: Employee stock purchase plan with company discount.
• Life Insurance: Life insurance and disability coverage.
• Professional Development: Opportunities for training and tuition reimbursement.
• Employee Assistance Program: Confidential counseling and support services.
• Wellness Programs: Programs promoting employee health and well-being.
• Flexible Work Arrangements: Remote work options where applicable.
• Employee Recognition: Programs rewarding outstanding performance.
• Parental Leave: Parental leave benefits for new parents.

Dow Culture

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect, and safety to our customers, our employees, and the planet. Our people are at the heart of our solutions, reflecting the communities we live in and the world where we do business. Our diversity is our strength, and we foster a culture of inclusion and collaboration. We are a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries, and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

How to Apply

If you are interested in joining the Dow team as a Logistics Service Coordinator in Sao Paulo, we encourage you to apply online through our careers website. Please submit your resume and a cover letter highlighting your qualifications and experience. Be sure to emphasize your experience in logistics, accounts payable, or purchasing, as well as your proficiency in English and Excel. We look forward to reviewing your application!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Logistics Service Coordinator?

   The Logistics Service Coordinator is responsible for coordinating transportation, managing logistics issues, and resolving exceptions that occur during shipment execution, ensuring on-time delivery and cost-effective solutions.

2. What qualifications are required for this role?

   A Bachelor’s Degree, previous experience in Logistics, Accounts Payable, or Purchasing, advanced English skills, and proficiency in Excel are required. ECC navigation experience is also essential.

3. Is knowledge of Power BI necessary for this position?

   Knowledge of Power BI or other tech tools is desirable but not mandatory.

4. What career development opportunities are available at Dow?

   Dow offers various career paths, including opportunities to advance to roles such as Logistics Specialist, Supply Chain Analyst, Logistics Manager, and Supply Chain Manager. We provide training and development programs to support your career growth.

5. What is the work environment like at Dow?

   Dow fosters a diverse and inclusive work environment that values employee contributions and promotes collaboration. We are committed to putting people first and delivering integrity, respect, and safety.

6. Does Dow offer flexible work arrangements?

   Yes, Dow offers flexible work arrangements, including remote work options where applicable.

7. What benefits does Dow offer to its employees?

   Dow offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plans, employee stock purchase plans, life insurance, and professional development opportunities.

8. How does Dow support employee well-being?

   Dow provides wellness programs promoting employee health and well-being, as well as an Employee Assistance Program (EAP) offering confidential counseling and support services.

9. What is the salary range for this position?

   The salary range for the Logistics Service Coordinator position in Sao Paulo is estimated to be between $60,000 and $90,000 USD annually, depending on experience and qualifications.

10. How can I apply for this position?

    You can apply online through our careers website by submitting your resume and a cover letter highlighting your qualifications and experience.