Solutions Manager (STP, Finance and EHS&S) at Dow - Navi Mumbai, India

Are you a passionate and experienced IT professional looking to drive digital transformation in a global company? Dow is seeking a highly motivated Solutions Manager to join our team in Navi Mumbai. In this role, you will own and manage a portfolio of digital solutions, guiding them through their entire lifecycle, from initial concept to retirement. You will play a crucial role in delivering advanced functional and business capabilities that accelerate Dow’s digital transformation.

Role Overview

As a Solutions Manager, you will be responsible for the end-to-end management of a portfolio of digital solutions and practices. This includes:

• Service Leadership: Fulfilling service or practice manager responsibilities for IT, following the ITIL framework to deliver value.
• Requirements & Experience Mapping: Analyzing business and functional requirements; mapping user journeys, UX, and user stories to enhance employee and customer experience.
• Solution Lifecycle Management: Owning the end-to-end lifecycle—design, architecture, integration (buy vs. build), development, testing, adoption, and retirement.
• Delivery Excellence: Supporting both waterfall and agile methodologies; ensuring successful implementation and user adoption.
• Performance & Support: Defining supplier and team support models; monitoring SLA, OLA, and KPI compliance and act on deviations.
• Integration & Optimization: Coordinating with other managers for end-to-end process integration and optimization.
• Roadmap & Innovation: Defining improvement and innovation roadmaps; assessing resources, technology, and investment needs.
• Thought Leadership: Fostering a community of solution experts and act as a domain thought leader.

A Day in the Life

Your day-to-day activities as a Solutions Manager will vary, but you can expect to:

• Meet with business stakeholders to understand their needs and challenges.
• Collaborate with IT analysts, designers, developers, and support specialists to define solution requirements.
• Oversee the design, development, and implementation of digital solutions.
• Monitor the performance of solutions and identify areas for improvement.
• Manage vendor relationships and ensure service level agreements are met.
• Stay up-to-date on the latest technology trends and identify opportunities for innovation.
• Present solution roadmaps and progress updates to stakeholders.
• Mentor and coach junior team members.

Why Navi Mumbai?

Navi Mumbai is a planned city located on the west coast of Maharashtra, India. It is a rapidly growing hub for business and technology, offering a vibrant and diverse environment. Navi Mumbai offers:

• Career Opportunities: A growing job market with opportunities in various industries, including IT, finance, and manufacturing.
• Quality of Life: A well-planned city with excellent infrastructure, including transportation, healthcare, and education.
• Cultural Experiences: A diverse cultural scene with access to historical sites, museums, and festivals.
• Recreational Activities: Numerous parks, gardens, and recreational facilities for outdoor activities.
• Connectivity: Excellent connectivity to Mumbai and other major cities in India.

Career Path

The Solutions Manager role at Dow offers a clear path for career advancement. You can progress to:

• Senior Solutions Manager: Leading a larger portfolio of solutions and managing a team of Solutions Managers.
• IT Program Manager: Managing complex IT programs and projects across multiple business units.
• IT Director: Leading a team of IT professionals and overseeing the IT strategy for a specific business unit.
• Chief Information Officer (CIO): Leading the overall IT strategy and operations for the company.

Salary and Benefits

The salary range for a Solutions Manager at Dow in Navi Mumbai is competitive and commensurate with experience. In addition to a competitive salary, Dow offers a comprehensive benefits package that includes:

• Health insurance
• Life insurance
• Disability insurance
• Retirement savings plan with company match
• Employee stock purchase program
• Paid time off
• Holidays
• Tuition reimbursement
• Professional development opportunities

Dow Culture

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect, and safety to our customers, our employees, and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries, and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.

How to Apply

If you are interested in joining our team as a Solutions Manager, please submit your application online through the Dow Careers website. Be sure to include your resume and a cover letter outlining your qualifications and experience.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Solutions Manager?

   The key responsibilities include service leadership, requirements and experience mapping, solution lifecycle management, delivery excellence, performance and support, integration and optimization, roadmap and innovation, and thought leadership.

2. What qualifications are required for this role?

   A Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is required, along with proven experience in managing digital solutions and practices.

3. What is the career path for a Solutions Manager at Dow?

   The career path can lead to Senior Solutions Manager, IT Program Manager, IT Director, and ultimately, Chief Information Officer (CIO).

4. What is the work environment like at Dow?

   Dow offers a supportive and inclusive work environment with opportunities for professional development and growth.

5. What kind of projects will I be working on?

   You will be working on a variety of digital transformation projects, focusing on improving business processes, enhancing customer experience, and driving innovation.

6. How does Dow support employee growth and development?

   Dow provides various opportunities for professional development and training, including tuition reimbursement, mentorship programs, and leadership development programs.

7. What is the company's approach to diversity and inclusion?

   Dow is committed to diversity and inclusion, recognizing that a diverse workforce brings different perspectives and ideas, leading to better solutions and innovation.

8. What is the ITIL framework and why is it important?

   ITIL (Information Technology Infrastructure Library) is a framework for managing IT services. It’s important because it provides a standardized approach to IT service management, ensuring that IT services are aligned with business needs and delivered efficiently.

9. How does Dow contribute to sustainability?

   Dow is committed to delivering a sustainable future through science and collaboration. The company focuses on developing innovative products and solutions that address global challenges, such as climate change, resource scarcity, and pollution.

10. What is the interview process like for this role?

    The interview process typically involves a phone screening, followed by one or more in-person or virtual interviews with hiring managers and team members. The interviews will focus on your technical skills, experience, and cultural fit.