Categories: IT Support, Application Monitoring, Operations

Job Description:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

We are looking for a proactive and dynamic professional to join our monitoring team to provide support and monitor batch jobs processes for a mission critical system. Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools. We are seeking a proactive and detail-oriented professional to join our Monitoring Team, supporting and overseeing batch job processes for a mission-critical system. Training and mentorship will be provided on SOPs, ITSM, and the use of monitoring and investigation tools.

Key Responsibilities

• Monitor systems and batch job processing, perform first-level problem determination and resolution, and escalate issues/critical alerts in a timely manner.

• Assist System/Application Support Engineers in system or batch job recovery.

• Configure and maintain monitoring maintenance policies during system downtime, ensuring alerts are stopped and resumed appropriately.

• Collaborate with System/Application Support Engineers to enhance monitoring processes and alert mechanisms.

• Participate in daily operations meetings and prepare health check reports.

• Coordinate with the Change Manager to communicate start and completion of change activities to clients.

• Provide 24x7 rotating shift support (12-hour shifts: 8am–8pm, 8pm–8am), including extended support or duty swaps as required (e.g., medical leave cover or major production incidents).

• Adhere to established Standard Operating Procedures (SOPs).

Requirements

• Open to Singapore Citizens only, in accordance with client/project requirements

• Strong analytical mindset with the ability to understand business and functional concepts.

• Proactive, self-driven, and able to perform under pressure with a strong sense of urgency.

• Capable of working both independently and collaboratively in a team environment.

• Comfortable engaging with internal teams, external stakeholders, and clients.

Good to Have

• Experience with ITSM/ticketing systems.

• Familiarity with monitoring tools and scripting for automation.

• Basic SQL knowledge and ability to construct simple queries.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.