Categories: IT Support, Software Packaging, Desktop Engineering

Job Description:

Purpose of the role

We are looking for customer-focused and enthusiastic candidate for the Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.

The Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications.

***Please note this is an on-site role, based in Aldermaston ***

As the role is subject to security clearance, we require a sole UK nationals for this position and candidates should be willing to undergo relevant clearance.

Behaviours

• Demonstrate the ability to methodically work through issues
• Identify issues end users might be facing and drive improvement and simplifications to help end user process
• Maintain good working relationship with key stakeholders and support teams
• Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills.

DETAILED JOB DESCRIPTION:

• Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project
• Strong Application Packaging experience using Flexera Admin Studio, InstallShield, IS Recapture & ORCA
• Expert understanding of MSI technology, including transforms.
• Document package configuration
• Package defect remediation
• Experience of large OS migration projects (preferably Windows 10 and Windows 11)
• Data Analysis and reporting skills
• Good communication skills (customer facing as you may need to speak to people in the business)
• Experience of managing and maintaining a MECM CB production environment
• Microsoft Active Directory knowledge
• Software deployment and 3rd line support and troubleshooting
• Understand and input into desktop engineering standards, processes and best practices
• Involvement in delivering large scale deployments of software, e.g. Microsoft Office
• Experience of large OS migration projects (preferably windows 11)
• Highlight changes to processes or errors to the process owners. Maintain own process and working instruction documents
• Work within the contractual guidelines and DXC Statement of Work, or highlight any local shadow IT agreements
• Be politically savvy and understand the concerns and priorities of our customer and our own support teams

ESSENTIALS SKILLS/QUALIFICATIONS:

• Basic Understanding of IT project management methodologies including agile and waterfall
• Basic Knowledge of project management tools and techniques
• Microsoft Active Directory
• Must have packaged applications for Windows 7 and Windows 10 OS platforms.
• Must have experience of complex application packaging. (E.g. Autodesk, MS Office, etc.)
• Software deployment and 3rd line support and troubleshooting
• Strong communication skills both written and verbal
• Self-motivated with a can-do attitude and comfortable working with ambiguity
• Strong MSI technology
• Application layering (VMware App Volumes)
• Scripting experience using BAT, PowerShell and VB, C# Scripts
• Ability to create and run reports
• Awareness of Change and Release Management
• Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management 
• Excellent organisational skills and able to take a methodical approach
• Excellent customer service skills
• Strong and confident presentation skills
• Professional verbal and written communication skills
• Strong MECM knowledge

DESIRABLE SKILLS/QUALIFICATIONS:

• ServiceNow
• ITIL Foundation
• Fundamental knowledge across Windows Operating Systems
• MS MECM
• Understand cloud technologies
• Understand network topology

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.