Categories: Claims Processing, Customer Service, Workers Compensation

Job Description:

About DXC 

DXC provides policy and claims management services to government and organisations across Australia. We support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service. 
 

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

About the Role

You will be working as part of a collaborative team to register certificates and to process payments of accounts and weekly payments received on behalf of employers, injured workers, providers and the Victorian WorkCover Authority in relation to injured worker’s compensation claims. 

• Managing weekly payment of entitlements

• Data entry for individual claims portfolios

• Dealing with high risk calls with patients

• Responsible for processing claims requests, in adherence to the policies, laws, and regulations of the company involved

• CIP (Community Integration Program) Claims 
   

Required Expertise  

• Customer service experience within a medical or corporate environment

• Strong written and interpersonal skills, including the ability to liaise effectively with patients, medical, paramedical and legal practitioners

• Sensitivity to issues related to people with medical, cultural and social needs

• Technically capable of working across multiple platforms and being self-sufficient with technology and troubleshooting systems 

• Processing abilities – claims management activities, e.g. file noting

• Ability to work in a rapidly changing, sometimes high-pressured environment 

• Be an Australian Citizen or Permanent Resident
   

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
 

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
 

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
 

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
 

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
 

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.