Categories: Customer Service, Management, Financial Services

Job Description:

Do you want to work for a company who delivers excellence for our Customers and Colleagues?

A company who focuses on our new core values:

• Deliver
• Collaborate
• Community
• Care
• Do the right thing

At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers and colleagues, contacting us with financial enquiries and requests about their loan account. We also provide support to our client’s loan product finance team.

We are looking for colleagues to join our team of Customer Service Supervisors leading around a team of 10 Customer Service Agents, helping them thrive in a fast-paced, customer-focused environment.

You’ll be responsible for:

• Coaching, motivating, and developing your team to deliver outstanding service.
• Managing performance, attendance, and adherence to schedules.
• Handling complex or escalated customer enquiries with professionalism and empathy.
• Supporting service levels by leading from the front—taking calls when needed.
• Driving continuous improvement through feedback, communication, and collaboration.
• Promoting a positive, inclusive, and high-performing team culture.

What are we looking for in our Customer Service Supervisors?

We’re seeking someone who is:

• Customer-obsessed and passionate about service excellence.
• A natural leader—approachable, motivational, and a great communicator.
• Analytical and solutions-focused, with sound judgement.
• Reliable, conscientious, and self-motivated.
• Skilled in administration and IT (Excel, PowerPoint, MS Office).
• Experienced in coaching and managing people in a contact centre or fast-paced environment.
• Ideally familiar with financial services and supporting vulnerable customers.

Work Environment:

The role is an office based one working on our site at Cobalt Business Park, Mercury House. There is the possibility of Hybrid working after the first 6 months. Induction training is for a period of 6-Weeks – with 3-Weeks classroom-based training followed then by 3-Weeks on the job training.

We try to have fun, with quizzes, competitions and challenges where we raise funds for our chosen charities/good causes.

Your working hours will be between 8am – 8pm, Monday to Friday as well Saturday & Sunday working between 9am – 18pm in a 5-Week rotation.

What can we offer you?

• Competitive Salary.
• Incentive Scheme.
• Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme plus lots more.
• Mental health first aider's support.
• Plus, a lot more on offer.

Are you excited about the opportunity to work at DXC? You should be, see here for a list of the awards and recognition - https://www.dxc.com/us/en/about-us/awards-and-recognition

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

#LI-Hybrid

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.