Categories: IT Support, Banking Technology, Application Support, Finacle

Job Description:

Should be Science/ Commerce Graduate, preferably, BE/B. Tech/MCA/MBA with minimum 5 years of in- scope experience and total 7 years’ experience in the field of Banking IT domain / support of related solutions

Mandatory Certificate (minimum one)-
• ITIL4 Professional Certification
• Prince-2
• PMP Certified

• Supporting the following Finacle 10.x Application modules
o Branch Operations
o CASA, TD, Loans, Trade Finance and Locker
o Alternate Delivery Channels
§ SWIFT
§ Clearing
§ Utility Payments
§ Financial Inclusion Related
o Product Fatal error analysis.
o Review the Application logs
• Monitoring Application Services and availability
• Logging call with Service Providers internal or external and follow-up to closure
• Track and escalate the call to DL / Service Providers, if the problem requires their assistance to resolve the call.
• Update assigned calls regularly 
• Executing the Application Maintenance activity as per defined checklist.
• Primary Testing for the fixes received from vendor in T&D.
• Help bank in UAT for the fixes received from vendor
• Follow change management process and raise CMAs for movement to production for fixes / releases received. 
• Carry out DC-DR activity as and when scheduled
• Maintain and publish Minutes of the meeting for all meetings with vendor and bank 

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