Categories: IT Support, Technical Support, Customer Service, Global Service Desk

Job Description:

About DXC Bulgaria

We are DXC – a Fortune 500 global IT services leader.

We are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.

We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.

Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.

About the role

You will join one of our Top Performers - Global Service Desk Bulgaria. The team consists of highly experienced professionals, as well as young, motivated individuals. Your teammates started their careers, just like you, and developed rapidly in less than a year. You will have the opportunity to grow in the direction that best fits your personal career plan. We serve 250+ customers on the Fortune 500 list. From manufacturing giants, banking, and insurance to worldwide governments - We have it all. We are proud to be named one of the World’s Best Employers 2020 and the 100 Best Corporate Citizens.

Daily challenges

No, this is NOT ANOTHER Call Center Job! 
We train, nurture, and grow our employees’ technical competencies so they can resolve the problem themselves and become better at what they do!
The First Line Tech Support position is perfect for candidates with little or no IT experience and with a motivated mindset who want to explore the IT world. Your day-to-day work will involve interaction with customers across the globe, through multiple support communication channels (voice, email, chat, portal). You will provide technical issue resolution in a positive and professional manner. Don’t worry, we will help you every step of the way with comprehensive technical training.

eXperience and skills required

Our key requirements are: 

• Excellent English Language - at least C1 professional working

• Excellent Communication & Interpersonal Skills

• General IT knowledge

These will be considered as a BIG аdvantage:
 

• Previous IT Experience

• Understanding of Windows ОS (Windows 7, Windows 10)

• Knowledge of Microsoft Apps – MS Office, O365, Outlook, Teams

Company benefits

At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:

• Enjoy competitive compensation and grow your career in a fast-paced, international environment.
• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.
• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.
• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.
• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.
• Enjoy discounts and special offers with your employee badge - it pays to be part of the team.
• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.
• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English. 
Please note that only shortlisted candidates will be contacted.

DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation.  All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.