At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.

About this role

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

What You’ll Do

• Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.

• Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

• Respond to service, product, technical, and customer-relations questions on subjects such as features, and options, based on customer entitlement.

• Proactively assist customers to avoid or reduce problem occurrence.

• Work is reviewed periodically by Supervisor or Team Lead.

Who you are

• High school education or equivalent.

• Typically requires 1 year general experience, or equivalent combination of experience and college level education.

• Superior skills in both written and verbal communication.

• Experience in customer facing role either remote or face to face.

• Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.

• Problem solving skills.

• Accuracy in data entry.

• Excellent fluency in language to be supported.

• Experience in a phone based remote role, e- support, e-chat or similar.

• Familiarity with computer technology.

• Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems .

• Understands internal processes and tools.

• Knowledge of Knowledge Management Systems and appropriate documentation to the system.

Languages:

• Portuguese: Advanced (required).

• English: Intermediate / Advanced (required).

Shift: Monday to Friday from 00:00hs to 8:00hs.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.