IT support service desk
DXC Technology
IT support service desk
Job Description
Categories: IT Support, Service Desk, IT Operations
Job Description:
Responsibilities:
Support the operation and improvement of ITIL-based service management processes such as incident, problem, change, request, and knowledge management.
Monitor and track tickets in the ITSM tool (e.g., ServiceNow, Remedy, Jira Service Management) to ensure timely resolution and SLA adherence.
Assist in coordinating change requests and maintaining change calendars.
Help analyze incident and service request trends to identify improvement opportunities.
Participate in service review meetings and help document minutes, action items, and follow-ups.
Collaborate with support teams to gather performance metrics and prepare service reports.
Assist in maintaining knowledge base articles and standard operating procedures (SOPs).
Ensure user satisfaction by supporting feedback collection and continuous improvement initiatives.
Basic Qualifications:
Bachelor’s degree in information technology, Business Administration, or a related field.
0–2 years of experience in IT support, service desk, or business operations (internships and academic projects accepted).
Basic understanding of IT service management concepts (ITIL preferred).
Familiarity with ticketing and service management tools such as ServiceNow, Freshservice, BMC Remedy, or Jira.
Ability to use Excel or reporting tools to organize and analyze data.
Exposure to customer support or IT operations environments is a plus.
Other Qualifications:
ITIL Foundation Certification (preferred but not mandatory).
Exposure to service reporting, dashboards, or data visualization tools (e.g., Power BI).
Understanding of SLAs, OLAs, and service catalogs.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Locations
- RIYADH, Saudi Arabia
Salary
52,500 - 71,500 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ITIL Service Managementintermediate
- ServiceNow/Remedy/Jira Service Managementintermediate
- Incident and Problem Managementbeginner
- Data Analysis with Excelintermediate
- Knowledge Base Managementbeginner
- SLA and Change Managementbeginner
Required Qualifications
- Bachelor’s degree in Information Technology, Business Administration, or related field (degree)
- 0–2 years in IT support, service desk, or business operations (internships accepted) (experience)
- ITIL Foundation Certification (certification)
- Familiarity with ticketing tools (ServiceNow, Freshservice, BMC Remedy, Jira) (experience)
Responsibilities
- Support ITIL-based service management processes including incident, problem, change, request, and knowledge management
- Monitor and track tickets in ITSM tools to ensure timely resolution and SLA adherence
- Coordinate change requests and maintain change calendars
- Analyze incident and service request trends to identify improvement opportunities
- Participate in service review meetings, document minutes, action items, and follow-ups
- Collaborate with teams to gather metrics and prepare service reports
- Maintain knowledge base articles and standard operating procedures
Benefits
- Health: Comprehensive medical, dental, and vision insurance plans
- Retirement: 401(k) matching contributions and retirement savings plans
- Professional Development: Training programs, ITIL certification support, and career growth opportunities
- Work-Life Balance: Flexible working hours, remote work options, and paid time off
Tags & Categories
Answer 10 quick questions to check your fit for IT support service desk @ DXC Technology.
Related Books and Jobs
IT support service desk
DXC Technology
IT support service desk
Job Description
Categories: IT Support, Service Desk, IT Operations
Job Description:
Responsibilities:
Support the operation and improvement of ITIL-based service management processes such as incident, problem, change, request, and knowledge management.
Monitor and track tickets in the ITSM tool (e.g., ServiceNow, Remedy, Jira Service Management) to ensure timely resolution and SLA adherence.
Assist in coordinating change requests and maintaining change calendars.
Help analyze incident and service request trends to identify improvement opportunities.
Participate in service review meetings and help document minutes, action items, and follow-ups.
Collaborate with support teams to gather performance metrics and prepare service reports.
Assist in maintaining knowledge base articles and standard operating procedures (SOPs).
Ensure user satisfaction by supporting feedback collection and continuous improvement initiatives.
Basic Qualifications:
Bachelor’s degree in information technology, Business Administration, or a related field.
0–2 years of experience in IT support, service desk, or business operations (internships and academic projects accepted).
Basic understanding of IT service management concepts (ITIL preferred).
Familiarity with ticketing and service management tools such as ServiceNow, Freshservice, BMC Remedy, or Jira.
Ability to use Excel or reporting tools to organize and analyze data.
Exposure to customer support or IT operations environments is a plus.
Other Qualifications:
ITIL Foundation Certification (preferred but not mandatory).
Exposure to service reporting, dashboards, or data visualization tools (e.g., Power BI).
Understanding of SLAs, OLAs, and service catalogs.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Locations
- RIYADH, Saudi Arabia
Salary
52,500 - 71,500 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ITIL Service Managementintermediate
- ServiceNow/Remedy/Jira Service Managementintermediate
- Incident and Problem Managementbeginner
- Data Analysis with Excelintermediate
- Knowledge Base Managementbeginner
- SLA and Change Managementbeginner
Required Qualifications
- Bachelor’s degree in Information Technology, Business Administration, or related field (degree)
- 0–2 years in IT support, service desk, or business operations (internships accepted) (experience)
- ITIL Foundation Certification (certification)
- Familiarity with ticketing tools (ServiceNow, Freshservice, BMC Remedy, Jira) (experience)
Responsibilities
- Support ITIL-based service management processes including incident, problem, change, request, and knowledge management
- Monitor and track tickets in ITSM tools to ensure timely resolution and SLA adherence
- Coordinate change requests and maintain change calendars
- Analyze incident and service request trends to identify improvement opportunities
- Participate in service review meetings, document minutes, action items, and follow-ups
- Collaborate with teams to gather metrics and prepare service reports
- Maintain knowledge base articles and standard operating procedures
Benefits
- Health: Comprehensive medical, dental, and vision insurance plans
- Retirement: 401(k) matching contributions and retirement savings plans
- Professional Development: Training programs, ITIL certification support, and career growth opportunities
- Work-Life Balance: Flexible working hours, remote work options, and paid time off
Tags & Categories
Answer 10 quick questions to check your fit for IT support service desk @ DXC Technology.
Related Books and Jobs