Categories: IT Support, Endpoint Management, UEM

Job Description:

Key Responsibilities

 Device Provisioning & Enrollment

• Register and enroll devices (Windows, iOS, Android) into Intune or co-management via SCCM/Autopilot
• Create and assign device and compliance profiles, configuration policies and application packages.

 Monitoring, Patching & Reporting

• Monitor device health, update compliance reports and generate basic dashboards/reports.
• Coordinate and apply patch-management cycles (Windows OS, firmware, mobile OS) through SCCM CB and Intune update rings.

 Incident & Service-Request Handling

• Provide L1/L2 support: troubleshoot connectivity (DNS, DHCP, TCP/IP), AD-group assignments and client-side issues.
• Log, track and resolve tickets in ServiceNow or Remedy, escalating complex issues to senior staff as needed.

 Carrier & Asset Management

• Serve as point of contact for mobile carriers—coordinate activations, billing inquiries and device replacements.
• Maintain accurate asset inventory from procurement through decommissioning.

 Documentation & Collaboration

• Develop and update runbooks, SOPs and knowledge-base articles for common tasks and known errors
• Collaborate with networking, security and application teams to troubleshoot cross-domain issues.

 Qualifications

Education & Experience

• Bachelor’s degree in IT, Computer Science or related field, or equivalent hands-on experience.
• 1–3 years in an IT support or Analyst I role, with exposure to SCCM and/or Intune/UEM platforms.

 Technical Skills

• Hands-on with SCCM Current Branch (CB) and Microsoft Intune (or equivalent UEM).
• Basic Windows OS administration and networking (DNS, DHCP, TCP/IP, Subnetting)
• Familiarity with Active Directory group management and device-object lifecycle.

 Experience with ServiceNow, Remedy or similar ITSM/ticketing systems

 Certifications (Must Have)

• Microsoft 365 Certified: Endpoint Administrator Associate
• CompTIA A+

 Certifications (Good to Have)

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals (Exam AZ-900)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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