Categories: IT Support, Software Engineering, Team Leadership, Application Support

Job Description:

• Lead the support team for .NET-based applications.
• Monitor incidents, ensure proper triaging, troubleshooting, and timely resolution.
• Act as the primary point of contact for the business team and provide regular updates on incidents and requests.
• Drive Major Incident Management – lead technical bridge calls, coordinate with stakeholders, and ensure RCA & preventive measures are documented.
• Work closely with developers and infra/security teams to implement .NET vulnerability remediation fixes.
• Create, track, and present SLA compliance dashboards and weekly reports to management and business teams.
• Conduct weekly status and performance reviews with stakeholders on recurring issues and improvement areas.
• Ensure adherence to ITIL processes (Incident, Problem, Change, and Knowledge Management).
• Provide mentorship and technical guidance to support engineers on .NET troubleshooting and issue resolution.

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