Categories: Networking, IT Infrastructure, Technical Support

Job Description:

Responsibilities

·         Provide expert technical support in infrastructure services, responding to complex issues and inquiries.

·         Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks.

·         Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance.

·         Collaborate with the team to improve infrastructure efficiency and resolve technical challenges.

·         Participate in the development of infrastructure documentation, including incident reports and configuration details.

·         Apply deep technical knowledge to address complex infrastructure-related problems.

·         Follow established best practices and standards in infrastructure service delivery.

·         Apply critical thinking and technical skills to find solutions to infrastructure issues.

Basic Qualifications:

·                     Bachelor's degree in a relevant field or equivalent combination of education and experience

·                     Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role

·                     Proven experience in infrastructure technology analysis

·                     Proficiencies in data analysis and problem-solving

·                     A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

·         An advanced degree in a relevant field is a plus.

·         Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are a plus.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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