Categories: IT Support, Field Services, Technical Support

Job Description:

About DXC Bulgaria  

We are DXC – a Fortune 500 global IT services leader.

In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.

We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.

Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.

About the role

On this role you will perform as on-site technician, managing Workplace Services organization to provide the service and support required at the physical location of the product and services provided by the organization: thin clients, desktops, laptops or videoconferencing devices, associated peripherals and other related equipment, such as smart phones, to maintain the equipment in good working order with up-to-date hardware and software, as required.

Daily challenges

• Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance at customer premises.   

• Respond to requests from other corporate teams (H&E)

• Become familiar with each client and their respective applications. 

• Learn fundamental operations of commonly used software, hardware, and other equipment. 

• Deliver Walk-In-Center service when ordered by customer

• Deliver IMACD service within confirmed SLO

• Initiate Hardware Break/Fix service

• Other duties as assigned by the Service Manager. 
   

eXperience and skills required

• Ability to utilize the applications for Microsoft Office for support, reporting and documentation. 

• Fluent in verbal and written English. 

• Ability to provide technical support at user desk

• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it. 

• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations. 

• Take ownership and responsibility of an issues from start through to a successful resolution 

• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible  

• The duties require that the Onsite Technician receives and logs work requests using some applications such as HPSM or related applications that is approved by supported account 

Company benefits

At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:

• Enjoy competitive compensation and grow your career in a fast-paced, international environment.

• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.

• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.

• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.

• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.

• Enjoy discounts and special offers with your employee badge - it pays to be part of the team.

• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.

• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English.

Please note only shortlisted candidates will be contacted.

DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation.  All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.