Service Desk Supervisor
DXC Technology
Service Desk Supervisor
Job Description
Categories: IT Support, Infrastructure Management, Technical Supervision
Job Description:
Essential Job Functions: • Provide expert technical support in infrastructure services, responding to complex issues and inquiries. • Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks. • Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance. • Collaborate with the team to improve infrastructure efficiency and resolve technical challenges. • Participate in the development of infrastructure documentation, including incident reports and configuration details. • Apply deep technical knowledge to address complex infrastructure-related problems. • Follow established best practices and standards in infrastructure service delivery. • Apply critical thinking and technical skills to find solutions to infrastructure issues.Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role • Proven experience in infrastructure technology analysis • Proficiencies in data analysis and problem-solving • A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: • An advanced degree in a relevant field is a plus • Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are a plus
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Locations
- GUANGZHOU, China
Salary
89,250 - 121,000 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical Supportadvanced
- Infrastructure Troubleshootingadvanced
- Data Analysisintermediate
- Problem-Solvingadvanced
- Infrastructure Technology Analysisadvanced
- Project Implementationintermediate
Required Qualifications
- Bachelor's degree in a relevant field or equivalent (degree)
- 5+ years of relevant work experience in industry (experience)
- Minimum 2 years in a similar role (experience)
- Proven experience in infrastructure technology analysis (experience)
- Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+ (certification)
Responsibilities
- Provide expert technical support in infrastructure services, responding to complex issues and inquiries
- Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks
- Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance
- Collaborate with the team to improve infrastructure efficiency and resolve technical challenges
- Participate in the development of infrastructure documentation, including incident reports and configuration details
- Apply deep technical knowledge to address complex infrastructure-related problems
Benefits
- Health: Comprehensive health insurance plans
- Retirement: 401k matching contributions
- Professional Development: Training and certification support
- Work-Life Balance: Flexible work model prioritizing in-person collaboration and individual wellbeing
Tags & Categories
Answer 10 quick questions to check your fit for Service Desk Supervisor @ DXC Technology.
Related Books and Jobs
Service Desk Supervisor
DXC Technology
Service Desk Supervisor
Job Description
Categories: IT Support, Infrastructure Management, Technical Supervision
Job Description:
Essential Job Functions: • Provide expert technical support in infrastructure services, responding to complex issues and inquiries. • Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks. • Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance. • Collaborate with the team to improve infrastructure efficiency and resolve technical challenges. • Participate in the development of infrastructure documentation, including incident reports and configuration details. • Apply deep technical knowledge to address complex infrastructure-related problems. • Follow established best practices and standards in infrastructure service delivery. • Apply critical thinking and technical skills to find solutions to infrastructure issues.Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role • Proven experience in infrastructure technology analysis • Proficiencies in data analysis and problem-solving • A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: • An advanced degree in a relevant field is a plus • Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are a plus
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Locations
- GUANGZHOU, China
Salary
89,250 - 121,000 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical Supportadvanced
- Infrastructure Troubleshootingadvanced
- Data Analysisintermediate
- Problem-Solvingadvanced
- Infrastructure Technology Analysisadvanced
- Project Implementationintermediate
Required Qualifications
- Bachelor's degree in a relevant field or equivalent (degree)
- 5+ years of relevant work experience in industry (experience)
- Minimum 2 years in a similar role (experience)
- Proven experience in infrastructure technology analysis (experience)
- Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+ (certification)
Responsibilities
- Provide expert technical support in infrastructure services, responding to complex issues and inquiries
- Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks
- Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance
- Collaborate with the team to improve infrastructure efficiency and resolve technical challenges
- Participate in the development of infrastructure documentation, including incident reports and configuration details
- Apply deep technical knowledge to address complex infrastructure-related problems
Benefits
- Health: Comprehensive health insurance plans
- Retirement: 401k matching contributions
- Professional Development: Training and certification support
- Work-Life Balance: Flexible work model prioritizing in-person collaboration and individual wellbeing
Tags & Categories
Answer 10 quick questions to check your fit for Service Desk Supervisor @ DXC Technology.
Related Books and Jobs