Categories: Software Engineering, IT Service Management, Cloud

Job Description:

Key Responsibilities

• Assist in the design, configuration, and development of ServiceNow solutions, primarily within ITSM, HRSD, and ITOM under guidance from senior developers.

• Work with cross-functional teams to understand business requirements and help translate them into basic technical tasks and configurations.

• Support the team in building workflows, forms, UI policies, business rules, and client scripts using JavaScript and ServiceNow platform tools.

• Participate in process improvement and automation initiatives to enhance efficiency and service delivery.

• Help in testing, debugging, and documentation of ServiceNow enhancements and fixes.

• Assist with integrations between ServiceNow and other systems as directed, learning best practices for APIs and data exchange.

• Ensure adherence to ServiceNow development standards, documentation procedures, and governance guidelines.

• Stay current with ServiceNow releases, features, and platform capabilities to continuously improve skills.

• Support ITIL-aligned processes and learn how ITIL best practices apply within ServiceNow environments.

Required Skills and Experience

• Basic knowledge or academic exposure to ServiceNow platform and its core modules (ITSM/HRSD preferred).

• Familiarity with JavaScript, web technologies, or scripting fundamentals.

• Understanding of software development principles, SDLC, and basic troubleshooting.

• Exposure to or interest in ITSM processes and the ITIL framework.

• Strong analytical thinking, willingness to learn, and ability to work collaboratively.

• Good communication skills and the ability to follow instructions and contribute to team discussions.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• Preferred but not required: ServiceNow Certified System Administrator (CSA), ITIL Foundation certification, or academic projects involving ServiceNow.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.