Categories: Software Engineering, Cybersecurity, ITSM, ServiceNow

Job Description:

Job Title: ServiceNow ITSM & SecOps Developer

Location: PAN India
Department: ITSM
Experience Level: Mid/Senior – 6-10 years of experience 

Position Summary

Key Responsibilities

ServiceNow ITSM Development

• Design, configure, and customize ITSM modules including:
  • Incident, Problem, Change, Request Management
  • CMDB, Discovery, Service Catalog
  • Knowledge Management & SLAs
• Develop and maintain workflows, Flow Designer flows, business rules, client scripts, UI actions, ACLs, and server-side scripts.
• Implement service catalog items, record producers, and automated provisioning workflows.
• Build dashboards, reports, and performance analytics indicators.

ServiceNow SecOps Development

• Develop and enhance SecOps modules, such as:
  • Security Incident Response (SIR)
  • Vulnerability Response (VR)
  • Threat Intelligence
  • SOAR / Automation Engine
• Build security playbooks, enrichment pipelines, and investigation workflows.
• Integrate security tools including SIEMs (e.g., Splunk, QRadar), EDR platforms, vulnerability scanners (Qualys, Tenable), and threat intel feeds.
• Create automated response actions and orchestration workflows to support SOC operations.

Platform & Integration Engineering

• Design and develop REST/SOAP integrations with external systems (monitoring tools, HR systems, IAM, messaging tools, cloud services).
• Implement MID Server configurations, data imports, scripted APIs, and OAuth/SAML authentication.
• Follow DevOps best practices for updating sets, source control, code reviews, and controlled deployments.
• Ensure platform performance optimization, governance, and security compliance.

Process Leadership & Collaboration

• Work closely with ITSM process owners, SOC analysts, cybersecurity architects, and business stakeholders to translate requirements into technical solutions.
• Provide mentorship and technical guidance to junior developers.
• Participate in ServiceNow roadmap planning, upgrades, and feature enablement.
• Maintain detailed documentation for workflows, integrations, and customizations.

Required Skills & Qualifications

Technical Skills

• 5–8+ years of ServiceNow development experience.
• Hands-on expertise with scripting (JavaScript, GlideScript, Python/PowerShell for SOAR actions).
• Strong proficiency with Flow Designer, Script Includes, Business Rules, and Scoped Apps.
• Strong understanding of CMDB, Discovery, service mapping, and dependency visualization.
• Experience integrating ServiceNow with security tools, cloud platforms, and enterprise systems.
• Knowledge of MID Servers, IntegrationHub, Automation Engine, and Orchestration.

ITSM & Security Expertise

• Solid understanding of ITIL v3/v4 processes.
• Practical experience with SOC workflows, incident response, and vulnerability management.
• Deep knowledge of ServiceNow ITSM and SecOps architecture and best practices.

Soft Skills

• Excellent communication, documentation, and stakeholder engagement abilities.
• Strong analytical mindset and problem-solving skills.
• Ability to lead complex technical implementations independently.

Preferred Qualifications

• ServiceNow certifications:
  • CSA (Certified System Administrator)
  • CIS – ITSM
  • CIS – SecOps, IR, VR
  • CAD (Application Developer)

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