Categories: IT Support, Software Engineering, Management, Systems Administration

Job Description:

- Resource must have 5+ years of experience with the Portia Suite (Portia, Portia Services, Portia Trader, eReports, AIM, Data Trails)
- Ability to oversee system health, configurations, and software releases for Portia
- Abiliy to analyze high-impact incidents; lead root cause analysis and post-mortems.
- Ability to Maintain configuration baselines, documentation, and change control records.
- Ability to Coordinate with SS&C vendor for advanced troubleshooting and updates.
- Ability to Lead, mentor, and manage the team.
- Ability to Coordinate support shift rotations, incident response, and service delivery.
- Ability to Define and track KPIs/SLAs for system uptime, issue resolution, and support quality.
- Ability to Liaise with cross-functional teams: infrastructure, development, QA, and business stakeholders.
- Ability to Drive automation and monitoring improvements (e.g., self-healing, proactive alerting).
- Ability to Ensure compliance with internal security, risk, and audit requirements.
- Familiarity with databases - SQLServer
- Expert in Windows, including scripting and process management.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.