Categories: IT Support, Technical Helpdesk, Customer Service

Job Description:

About This Role

TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.

What You’ll Do

The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.

The successful candidate will be able to work first and second shift as well as occasional Saturday hours

Who you are

• Professional work history or training with a focus on IT or automotive systems
• Customer contact experience
• Technical Support experience
• Self-motivated with a proactive approach to meeting and exceeding customer expectations. 
• Computer hardware and software experience
• Substantial problem solving abilities
• Ability to work and thrive in a team environment
• Maintain a professional image at all times
• Exceptional communications and organizational skills
• Dedication to excellent attendance
• +85% English language Domain

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.