Data Scientist - Trust

Location: Bengaluru, India

Category: Data Science

About the Role

As a Data Scientist in eBay's Trust team based in Bengaluru, India, you will play a pivotal role in safeguarding and enhancing the trust ecosystem of the world's leading e-commerce marketplace. eBay empowers millions of buyers and sellers across 190+ markets, and the Trust team focuses on critical areas like seller protections, buyer feedback, Money Back Guarantee, and performance policies to maintain a safe, reliable platform. In this dynamic role, you will partner with Trust, Product, Engineering, and Design teams to leverage data-driven insights, predictive analytics, and scalable infrastructure for measurable improvements in customer experience and business outcomes.

Key Responsibilities

• Drive strategic insights by applying analytics processes to influence Trust organization leaders and secure long-term solutions
• Analyze key issues to identify opportunities for improving buyer and seller trust and customer experience on eBay's marketplace
• Develop and define Key Performance Indicators (KPIs) to track user trust experience
• Monitor KPIs to diagnose underlying causes of metric movements and platform performance
• Define business objectives, measure progress, and ensure accountability for results
• Lead complex projects focused on enhancing customer experience and delivering top- and bottom-line impact for eBay
• Collaborate cross-functionally with Trust, Product Management, Engineering, and Design teams
• Use predictive analytics to guide marketplace decisions aligned with eBay's goals
• Develop infrastructure and operational strategies for scalability across Trust focus areas
• Integrate data insights into operational strategies adapting to market and economic changes
• Foster a culture of goal achievement within the Trust organization

Required Qualifications

• BA/BS degree with 5+ years of relevant experience in Quantitative Research, Analytics, or Data Science (or Masters/PhD with 3+ years)
• Proficiency in programming languages including Python or R
• Strong SQL skills for data querying and analysis
• Experience in data analysis to recognize trends and implications for decision-making
• Proven problem-solving skills with creativity in complex scenarios
• Track record of delivering results in challenging situations
• Experience advocating for the customer voice and synthesizing diverse views
• Ability to communicate data insights effectively to senior executives

Preferred Qualifications

• Prior experience in marketplace Trust operations
• Background in e-commerce products
• Experience working at a leading technology company
• Ability to present complex analyses in simple terms
• Familiarity with Natural Language Processing (NLP)
• Experience with Large Language Models (LLM) or Generative AI (GenAI)

Required Skills

• Python programming
• R programming
• SQL data querying
• Predictive analytics
• Data trend analysis
• KPI development and monitoring
• Strategic problem-solving
• Cross-functional collaboration
• Customer experience advocacy
• Executive communication
• Quantitative research
• Operational strategy development
• Marketplace trust metrics
• E-commerce data insights
• Project leadership
• Results-oriented execution

Benefits & Perks

• Comprehensive health insurance coverage for employees and families
• Equity grants and stock purchase programs as part of compensation
• Flexible remote work options with multi-time zone collaboration
• Professional development and learning opportunities in data science and AI
• Parental leave and family-friendly policies
• Wellness programs including mental health support
• 401(k) or equivalent retirement savings with company match
• Generous paid time off and holiday schedules
• Employee discounts on eBay marketplace purchases

eBay Inc. is an equal opportunity employer committed to diversity and inclusion.