GCX Commercial Teammate Entry

Location: Remote, India (Remote/Hybrid)

Category: Customer Service

About the Role

The GCX Commercial Teammate Entry (MSO Reactive) role at eBay is a customer-centric position focused on supporting large, high-value merchants and new sellers on the world's leading ecommerce platform. Operating remotely from India, you'll serve as the primary point of contact for account managers, resolving day-to-day operational challenges via email, chat, and phone. This involves tackling eBay-specific issues like defect reviews, eMBG cases, technical glitches, and policy compliance to ensure seamless selling experiences and sustained business growth for merchants across 190+ markets.

Key Responsibilities

• Handle day-to-day reactive issues with large merchants via email, chat, and phone outreach
• Resolve eBay-specific impediments to seller growth including defect reviews, eMBG cases, technical issues, and policy violations
• Coach merchants on proactive avoidance of issues, adoption of eBay tools, and best practices for healthy selling
• Collaborate with account managers, trust teams, business units, and technical partners for timely resolutions
• Conduct outbound outreach to educate sellers on products, policies, and growth opportunities
• Meet and exceed SLAs for turnaround time and quality, with attention to detail
• Handle escalations, complicated cases, and negotiate on behalf of eBay or customers
• Share insights, process improvements, and customer feedback with team and management
• Identify process gaps and contribute to team performance initiatives
• Act as trusted advisor to sellers and account managers on standards and sales growth
• Summarize findings in daily huddles and provide empathetic, ownership-driven service

Required Qualifications

• Graduation is mandatory
• 5+ years of experience in customer service, e-commerce, or handling email/chat services
• Strong probing and problem-solving skills
• Expert knowledge of MS Office, especially PPT and Excel
• Ability to work well in a team environment and collaborate effectively
• Excellent time management, strong communication, and interpersonal skills
• High accountability to provide end-to-end solutions to customers
• Ability to remain professional at all times

Preferred Qualifications

• Experience in handling customer complaints
• Data interpretation and quality insight understanding
• Experience in e-commerce marketplace operations
• Knowledge of eBay seller tools and policies
• Background in defect review, eMBG cases, or policy compliance
• Proven track record in merchant coaching and growth support

Required Skills

• Strong problem-solving and probing
• Multi-tasking and adaptability to changes
• MS Office expertise (PPT, Excel)
• Data interpretation
• Time management
• Communication (verbal, written)
• Interpersonal and relationship-building
• Team collaboration
• Empathy and customer ownership
• Negotiation and influence
• Process-oriented thinking
• Attention to detail
• Self-starter mindset
• E-commerce policy knowledge
• Seller coaching and advisory
• Escalation handling
• Research and resource utilization

Benefits & Perks

• Flexible remote work from India
• Comprehensive health insurance coverage
• Equity stock options and employee stock purchase plan
• Paid time off and wellness programs
• Professional development and learning opportunities
• Inclusive culture with diversity and belonging initiatives
• Global ecommerce exposure and career growth in tech-driven marketplace
• Parental leave and family support benefits
• Employee assistance programs for mental health

eBay Inc. is an equal opportunity employer committed to diversity and inclusion.