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eBay Inc. logo

GCX Commercial Teammate Entry

eBay Inc.

GCX Commercial Teammate Entry

eBay Inc. logo

eBay Inc.

internship

Posted: December 22, 2025

Number of Vacancies: 1

Job Description

GCX Commercial Teammate Entry

Location: Remote, India (Remote/Hybrid)

Category: Customer Service

About the Role

The GCX Commercial Teammate Entry (MSO Reactive) role at eBay is a customer-centric position focused on supporting large, high-value merchants and new sellers on the world's leading ecommerce platform. Operating remotely from India, you'll serve as the primary point of contact for account managers, resolving day-to-day operational challenges via email, chat, and phone. This involves tackling eBay-specific issues like defect reviews, eMBG cases, technical glitches, and policy compliance to ensure seamless selling experiences and sustained business growth for merchants across 190+ markets.

Key Responsibilities

  • Handle day-to-day reactive issues with large merchants via email, chat, and phone outreach
  • Resolve eBay-specific impediments to seller growth including defect reviews, eMBG cases, technical issues, and policy violations
  • Coach merchants on proactive avoidance of issues, adoption of eBay tools, and best practices for healthy selling
  • Collaborate with account managers, trust teams, business units, and technical partners for timely resolutions
  • Conduct outbound outreach to educate sellers on products, policies, and growth opportunities
  • Meet and exceed SLAs for turnaround time and quality, with attention to detail
  • Handle escalations, complicated cases, and negotiate on behalf of eBay or customers
  • Share insights, process improvements, and customer feedback with team and management
  • Identify process gaps and contribute to team performance initiatives
  • Act as trusted advisor to sellers and account managers on standards and sales growth
  • Summarize findings in daily huddles and provide empathetic, ownership-driven service

Required Qualifications

  • Graduation is mandatory
  • 5+ years of experience in customer service, e-commerce, or handling email/chat services
  • Strong probing and problem-solving skills
  • Expert knowledge of MS Office, especially PPT and Excel
  • Ability to work well in a team environment and collaborate effectively
  • Excellent time management, strong communication, and interpersonal skills
  • High accountability to provide end-to-end solutions to customers
  • Ability to remain professional at all times

Preferred Qualifications

  • Experience in handling customer complaints
  • Data interpretation and quality insight understanding
  • Experience in e-commerce marketplace operations
  • Knowledge of eBay seller tools and policies
  • Background in defect review, eMBG cases, or policy compliance
  • Proven track record in merchant coaching and growth support

Required Skills

  • Strong problem-solving and probing
  • Multi-tasking and adaptability to changes
  • MS Office expertise (PPT, Excel)
  • Data interpretation
  • Time management
  • Communication (verbal, written)
  • Interpersonal and relationship-building
  • Team collaboration
  • Empathy and customer ownership
  • Negotiation and influence
  • Process-oriented thinking
  • Attention to detail
  • Self-starter mindset
  • E-commerce policy knowledge
  • Seller coaching and advisory
  • Escalation handling
  • Research and resource utilization

Benefits & Perks

  • Flexible remote work from India
  • Comprehensive health insurance coverage
  • Equity stock options and employee stock purchase plan
  • Paid time off and wellness programs
  • Professional development and learning opportunities
  • Inclusive culture with diversity and belonging initiatives
  • Global ecommerce exposure and career growth in tech-driven marketplace
  • Parental leave and family support benefits
  • Employee assistance programs for mental health

eBay Inc. is an equal opportunity employer committed to diversity and inclusion.

Locations

  • Remote, India (Remote)

Salary

Estimated Salary Rangemedium confidence

1,200,000 - 2,200,000 INR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Strong problem-solving and probingintermediate
  • Multi-tasking and adaptability to changesintermediate
  • MS Office expertise (PPT, Excel)intermediate
  • Data interpretationintermediate
  • Time managementintermediate
  • Communication (verbal, written)intermediate
  • Interpersonal and relationship-buildingintermediate
  • Team collaborationintermediate
  • Empathy and customer ownershipintermediate
  • Negotiation and influenceintermediate
  • Process-oriented thinkingintermediate
  • Attention to detailintermediate
  • Self-starter mindsetintermediate
  • E-commerce policy knowledgeintermediate
  • Seller coaching and advisoryintermediate
  • Escalation handlingintermediate
  • Research and resource utilizationintermediate

Required Qualifications

  • Graduation is mandatory (experience)
  • 5+ years of experience in customer service, e-commerce, or handling email/chat services (experience)
  • Strong probing and problem-solving skills (experience)
  • Expert knowledge of MS Office, especially PPT and Excel (experience)
  • Ability to work well in a team environment and collaborate effectively (experience)
  • Excellent time management, strong communication, and interpersonal skills (experience)
  • High accountability to provide end-to-end solutions to customers (experience)
  • Ability to remain professional at all times (experience)

Preferred Qualifications

  • Experience in handling customer complaints (experience)
  • Data interpretation and quality insight understanding (experience)
  • Experience in e-commerce marketplace operations (experience)
  • Knowledge of eBay seller tools and policies (experience)
  • Background in defect review, eMBG cases, or policy compliance (experience)
  • Proven track record in merchant coaching and growth support (experience)

Responsibilities

  • Handle day-to-day reactive issues with large merchants via email, chat, and phone outreach
  • Resolve eBay-specific impediments to seller growth including defect reviews, eMBG cases, technical issues, and policy violations
  • Coach merchants on proactive avoidance of issues, adoption of eBay tools, and best practices for healthy selling
  • Collaborate with account managers, trust teams, business units, and technical partners for timely resolutions
  • Conduct outbound outreach to educate sellers on products, policies, and growth opportunities
  • Meet and exceed SLAs for turnaround time and quality, with attention to detail
  • Handle escalations, complicated cases, and negotiate on behalf of eBay or customers
  • Share insights, process improvements, and customer feedback with team and management
  • Identify process gaps and contribute to team performance initiatives
  • Act as trusted advisor to sellers and account managers on standards and sales growth
  • Summarize findings in daily huddles and provide empathetic, ownership-driven service

Benefits

  • general: Flexible remote work from India
  • general: Comprehensive health insurance coverage
  • general: Equity stock options and employee stock purchase plan
  • general: Paid time off and wellness programs
  • general: Professional development and learning opportunities
  • general: Inclusive culture with diversity and belonging initiatives
  • general: Global ecommerce exposure and career growth in tech-driven marketplace
  • general: Parental leave and family support benefits
  • general: Employee assistance programs for mental health

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Tags & Categories

eBay Inc.E-commerceCustomer ServiceRemoteIndiaCustomer Service

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eBay Inc. logo

GCX Commercial Teammate Entry

eBay Inc.

GCX Commercial Teammate Entry

eBay Inc. logo

eBay Inc.

internship

Posted: December 22, 2025

Number of Vacancies: 1

Job Description

GCX Commercial Teammate Entry

Location: Remote, India (Remote/Hybrid)

Category: Customer Service

About the Role

The GCX Commercial Teammate Entry (MSO Reactive) role at eBay is a customer-centric position focused on supporting large, high-value merchants and new sellers on the world's leading ecommerce platform. Operating remotely from India, you'll serve as the primary point of contact for account managers, resolving day-to-day operational challenges via email, chat, and phone. This involves tackling eBay-specific issues like defect reviews, eMBG cases, technical glitches, and policy compliance to ensure seamless selling experiences and sustained business growth for merchants across 190+ markets.

Key Responsibilities

  • Handle day-to-day reactive issues with large merchants via email, chat, and phone outreach
  • Resolve eBay-specific impediments to seller growth including defect reviews, eMBG cases, technical issues, and policy violations
  • Coach merchants on proactive avoidance of issues, adoption of eBay tools, and best practices for healthy selling
  • Collaborate with account managers, trust teams, business units, and technical partners for timely resolutions
  • Conduct outbound outreach to educate sellers on products, policies, and growth opportunities
  • Meet and exceed SLAs for turnaround time and quality, with attention to detail
  • Handle escalations, complicated cases, and negotiate on behalf of eBay or customers
  • Share insights, process improvements, and customer feedback with team and management
  • Identify process gaps and contribute to team performance initiatives
  • Act as trusted advisor to sellers and account managers on standards and sales growth
  • Summarize findings in daily huddles and provide empathetic, ownership-driven service

Required Qualifications

  • Graduation is mandatory
  • 5+ years of experience in customer service, e-commerce, or handling email/chat services
  • Strong probing and problem-solving skills
  • Expert knowledge of MS Office, especially PPT and Excel
  • Ability to work well in a team environment and collaborate effectively
  • Excellent time management, strong communication, and interpersonal skills
  • High accountability to provide end-to-end solutions to customers
  • Ability to remain professional at all times

Preferred Qualifications

  • Experience in handling customer complaints
  • Data interpretation and quality insight understanding
  • Experience in e-commerce marketplace operations
  • Knowledge of eBay seller tools and policies
  • Background in defect review, eMBG cases, or policy compliance
  • Proven track record in merchant coaching and growth support

Required Skills

  • Strong problem-solving and probing
  • Multi-tasking and adaptability to changes
  • MS Office expertise (PPT, Excel)
  • Data interpretation
  • Time management
  • Communication (verbal, written)
  • Interpersonal and relationship-building
  • Team collaboration
  • Empathy and customer ownership
  • Negotiation and influence
  • Process-oriented thinking
  • Attention to detail
  • Self-starter mindset
  • E-commerce policy knowledge
  • Seller coaching and advisory
  • Escalation handling
  • Research and resource utilization

Benefits & Perks

  • Flexible remote work from India
  • Comprehensive health insurance coverage
  • Equity stock options and employee stock purchase plan
  • Paid time off and wellness programs
  • Professional development and learning opportunities
  • Inclusive culture with diversity and belonging initiatives
  • Global ecommerce exposure and career growth in tech-driven marketplace
  • Parental leave and family support benefits
  • Employee assistance programs for mental health

eBay Inc. is an equal opportunity employer committed to diversity and inclusion.

Locations

  • Remote, India (Remote)

Salary

Estimated Salary Rangemedium confidence

1,200,000 - 2,200,000 INR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Strong problem-solving and probingintermediate
  • Multi-tasking and adaptability to changesintermediate
  • MS Office expertise (PPT, Excel)intermediate
  • Data interpretationintermediate
  • Time managementintermediate
  • Communication (verbal, written)intermediate
  • Interpersonal and relationship-buildingintermediate
  • Team collaborationintermediate
  • Empathy and customer ownershipintermediate
  • Negotiation and influenceintermediate
  • Process-oriented thinkingintermediate
  • Attention to detailintermediate
  • Self-starter mindsetintermediate
  • E-commerce policy knowledgeintermediate
  • Seller coaching and advisoryintermediate
  • Escalation handlingintermediate
  • Research and resource utilizationintermediate

Required Qualifications

  • Graduation is mandatory (experience)
  • 5+ years of experience in customer service, e-commerce, or handling email/chat services (experience)
  • Strong probing and problem-solving skills (experience)
  • Expert knowledge of MS Office, especially PPT and Excel (experience)
  • Ability to work well in a team environment and collaborate effectively (experience)
  • Excellent time management, strong communication, and interpersonal skills (experience)
  • High accountability to provide end-to-end solutions to customers (experience)
  • Ability to remain professional at all times (experience)

Preferred Qualifications

  • Experience in handling customer complaints (experience)
  • Data interpretation and quality insight understanding (experience)
  • Experience in e-commerce marketplace operations (experience)
  • Knowledge of eBay seller tools and policies (experience)
  • Background in defect review, eMBG cases, or policy compliance (experience)
  • Proven track record in merchant coaching and growth support (experience)

Responsibilities

  • Handle day-to-day reactive issues with large merchants via email, chat, and phone outreach
  • Resolve eBay-specific impediments to seller growth including defect reviews, eMBG cases, technical issues, and policy violations
  • Coach merchants on proactive avoidance of issues, adoption of eBay tools, and best practices for healthy selling
  • Collaborate with account managers, trust teams, business units, and technical partners for timely resolutions
  • Conduct outbound outreach to educate sellers on products, policies, and growth opportunities
  • Meet and exceed SLAs for turnaround time and quality, with attention to detail
  • Handle escalations, complicated cases, and negotiate on behalf of eBay or customers
  • Share insights, process improvements, and customer feedback with team and management
  • Identify process gaps and contribute to team performance initiatives
  • Act as trusted advisor to sellers and account managers on standards and sales growth
  • Summarize findings in daily huddles and provide empathetic, ownership-driven service

Benefits

  • general: Flexible remote work from India
  • general: Comprehensive health insurance coverage
  • general: Equity stock options and employee stock purchase plan
  • general: Paid time off and wellness programs
  • general: Professional development and learning opportunities
  • general: Inclusive culture with diversity and belonging initiatives
  • general: Global ecommerce exposure and career growth in tech-driven marketplace
  • general: Parental leave and family support benefits
  • general: Employee assistance programs for mental health

Target Your Resume for "GCX Commercial Teammate Entry" , eBay Inc.

Get personalized recommendations to optimize your resume specifically for GCX Commercial Teammate Entry. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "GCX Commercial Teammate Entry" , eBay Inc.

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

eBay Inc.E-commerceCustomer ServiceRemoteIndiaCustomer Service

Related Jobs You May Like

No related jobs found at the moment.