GM, Canada

Location: Toronto, Canada

Category: General Management & Business Support

About the Role

The General Manager, Canada at eBay is a senior leadership role overseeing the full P&L and long-term growth of eBay's operations in the Canadian market. Reporting at a Senior Director level, this position demands a dynamic leader with deep marketplace expertise to drive strategic outcomes benefiting buyers, sellers, teams, and the business. Based in Toronto, the GM serves as eBay's key spokesperson with media, government, and industry bodies, leading a local team while collaborating matrixed partners globally. This role is pivotal in reinventing e-commerce for Canadian enthusiasts by fostering trust, competitiveness, and innovation on eBay's global platform serving 190+ markets.

Key Responsibilities

• Own full P&L responsibility for eBay's Canadian market, driving long-term growth and profitability
• Lead development and execution of local market strategy aligned with eBay's global e-commerce objectives
• Oversee performance and operations, addressing Canadian market nuances for efficiency
• Establish eBay as a trusted, competitive marketplace for Canadian buyers and sellers
• Act as voice of the customer, advocating needs to inform and adapt business decisions
• Represent eBay externally with media, industry bodies, and government stakeholders
• Drive people and culture in Toronto team, fostering inclusive, high-performing environment
• Provide cross-functional leadership, collaborating with HR, Finance, Legal for seamless operations
• Leverage business levers for growth, innovation, and improvement in e-commerce ecosystem
• Navigate matrixed partnerships to ensure strategic alignment and operational excellence
• Cultivate economic opportunities by connecting Canadian buyers, sellers, and communities

Required Qualifications

• End-to-end business experience with proven track record of managing P&L oversight, operations, marketing, and strategic planning
• Strong knowledge of Canadian/US e-commerce market dynamics and marketplace operations
• Experience leading local market strategy, performance, and operations in alignment with global objectives
• Proven ability to represent company externally with media, industry bodies, and government
• Track record of driving people and culture in a high-performing, inclusive environment
• Comfortable operating with small teams in fast-changing, matrixed environments
• Business acumen prioritizing overall strategy in complex, visible leadership roles
• Ability to provide cross-functional ownership and collaboration with HR, Finance, Legal

Preferred Qualifications

• Deep understanding of the Canadian marketplace, including tariff impacts and US market dependencies
• Marketplace expertise in e-commerce platforms fostering buyer-seller trust and competitiveness
• Entrepreneurial spirit with history of innovating in matrixed e-commerce organizations
• Experience as eBay spokesperson or similar high-visibility role in digital marketplaces
• Demonstrated success in advocating voice of the customer to shape business strategies
• Prior P&L responsibility in Canadian e-commerce or technology-driven retail sectors

Required Skills

• P&L management and financial oversight
• E-commerce marketplace strategy and operations
• Canadian market dynamics and regulatory navigation
• US-Canada trade dependencies and tariff expertise
• Strategic planning and business acumen
• External stakeholder representation and media relations
• Cross-functional collaboration in matrixed environments
• Team leadership and culture building
• Customer advocacy and voice-of-customer insights
• Entrepreneurial innovation in fast-paced settings
• Data-driven decision making for growth
• Problem-solving in complex business environments
• Inclusive leadership fostering high performance
• E-commerce platform trust and competitiveness building
• Government and industry body engagement

Benefits & Perks

• Comprehensive health, dental, and vision insurance plans
• Equity grants and employee stock purchase program
• Flexible work arrangements with hybrid Toronto office options
• Generous paid time off and parental leave policies
• Retirement savings plans with company matching
• Professional development stipend and leadership training
• Wellness programs including mental health support
• Relocation assistance for Toronto-based role
• Inclusive culture with diversity and belonging initiatives

eBay Inc. is an equal opportunity employer committed to diversity and inclusion.