Site Reliability Engineer

Location: Bengaluru, India

Category: Engineering

About the Role

Join eBay's Site Reliability Engineering (SRE) team in Bengaluru as a Software Engineer, bridging software development and operations to ensure eBay's global e-commerce platform remains fast, available, and reliable for millions of buyers and sellers across 190+ markets. In this role, you'll proactively monitor critical services powering eBay's marketplace, develop scalable solutions with engineering teams, and lead incident response as Incident Commander to minimize disruptions in high-stakes trading environments. Your developer mindset and systems approach will drive tool enhancements, reliability audits, and SOPs that sustain eBay's innovative commerce ecosystem.

Key Responsibilities

• Continuously monitor the health of eBay's critical e-commerce services to proactively identify and address potential issues
• Collaborate with Architecture, Engineering, and Operations teams to develop solutions ensuring high site availability, reliability, and performance for global marketplace operations
• Work closely with partner teams to resolve recurring technical issues in eBay's trading platform
• Onboard new alerts and develop high-quality Standard Operating Procedures (SOPs) for eBay services
• Build and improve monitoring tools for mitigating site incidents in eBay's high-traffic environment
• Conduct reliability audits and tests to strengthen eBay’s incident management capabilities
• Act as Incident Commander to drive resolution of major incidents affecting eBay's buyer-seller ecosystem
• Manage alarms and ensure effective communication with leadership and partner teams during outages
• Enhance observability for eBay's scalable commerce applications serving millions worldwide
• Bridge development and operations to maintain resilient systems powering eBay's 190+ markets

Required Qualifications

• 4+ years of professional experience in software engineering, ideally in backend or platform teams
• Proficiency in one or more programming languages such as Java, Go, or Python
• Strong incident management and leadership skills with excellent technical triage and troubleshooting abilities
• Familiarity with cloud platforms and container orchestration like Kubernetes
• Experience with infrastructure-as-code tools
• Experience with observability stacks including Prometheus, Grafana, ELK, or OpenTelemetry
• Strong interpersonal and communication skills for fast-paced environments

Preferred Qualifications

• Experience in e-commerce or high-scale marketplace platforms
• Background in SRE practices for global-scale services
• Proven track record as Incident Commander in major incidents
• Knowledge of reliability audits and performance optimization at scale
• Familiarity with eBay's technology ecosystem or similar large-scale systems

Required Skills

• Java programming
• Go programming
• Python programming
• Kubernetes container orchestration
• Cloud platforms (AWS, GCP, Azure)
• Infrastructure-as-code (Terraform, etc.)
• Prometheus monitoring
• Grafana dashboards
• ELK stack (Elasticsearch, Logstash, Kibana)
• OpenTelemetry
• Incident management and triaging
• Technical troubleshooting in crises
• Systems thinking for scalability
• Strong communication skills
• Interpersonal collaboration
• Reliability engineering practices
• Performance optimization

Benefits & Perks

• Comprehensive health insurance and wellness programs
• Equity grants and employee stock purchase plans
• Flexible work arrangements including hybrid options in Bengaluru
• Generous paid time off and parental leave
• Professional development stipends and learning opportunities
• Retirement savings plans with company matching
• Employee discounts on eBay marketplace purchases
• Global mobility programs and career growth in e-commerce tech

eBay Inc. is an equal opportunity employer committed to diversity and inclusion.