About PepsiCo

PepsiCo is one of the world's largest food and beverage companies, with iconic brands like Pepsi, Gatorade, Sabritas, Gamesa, Quaker, and Sonrics consumed over a billion times daily across more than 200 countries. In Mexico, PepsiCo has been a staple in homes for over 116 years, fostering a culture of innovation, inclusivity, and positive impact. As an ECLM Capability Sustainment Lead at PepsiCo in Miguel Hidalgo, you'll join a global leader committed to daring for better, where curious thinkers and change agents thrive from leadership to front lines.

Role Overview

The ECLM Capability Sustainment Lead role at PepsiCo in Miguel Hidalgo, Mexico City, is pivotal for maintaining the stability and optimization of the Enterprise Contract Lifecycle Management (ECLM) platform, specifically Icertis. As the first point of contact for technical and operational issues, you'll provide Tier 1 and Tier 2 support, troubleshoot complex problems, and ensure compliance post-deployment. This position drives operational excellence in contract management, workflows, and clause libraries, supporting business units across the organization. Ideal for IT professionals with CLM expertise, this full-time role offers a chance to influence PepsiCo's global contract processes while working in a dynamic, inclusive environment.

Key Responsibilities

Your impact as ECLM Capability Sustainment Lead will include:

• Supporting business operations post-deployment for each organizational unit, ensuring seamless ECLM functionality.
• Providing expert guidance on best practices to stakeholders for optimal system use.
• Serving on the Global Capability Center Team, with primary responsibility for Icertis administration and CLM business processes.
• Acting as the primary contact for all ECLM-related inquiries, properly identifying and routing technical issues.
• Troubleshooting and resolving system errors, workflow disruptions, and user access problems within Icertis.
• Managing help desk tickets using ITSM tools like ServiceNow, maintaining strict SLA compliance.

Daily Impact

Expect to handle high-volume support requests, collaborate cross-functionally, and contribute to scalable implementations in a fast-paced food and beverage giant.

Qualifications & Requirements

PepsiCo seeks candidates with:

• Bachelor's degree in IT, Business, or a related field (or equivalent experience).
• 5+ years in help desk, technical support, or Business Application Teams.
• Hands-on experience with contract management systems, preferably Icertis CLM.
• Strong troubleshooting, problem-solving, and communication skills for cross-functional collaboration.
• Experience with ServiceNow or similar ticketing platforms for incident management.
• Ability to navigate organizational structures, escalate queries, and influence stakeholders at all levels.

Preferred: Icertis integrations (SAP, Coupa, CRM), SQL knowledge, contract lifecycle understanding, ITIL certification, and adaptability in ambiguous, deadline-driven settings. Apply even if you don't meet 100%—PepsiCo values potential.

Benefits & Perks

PepsiCo offers comprehensive rewards:

• Opportunities to learn daily via wide-ranging programs and internal digital platforms.
• Development tailored to leadership skills and role-specific training with internal/external providers.
• Recognition for seniority, behavior, leadership, and life milestones.
• Financial wellness programs supporting all life stages.
• Flexible work program balancing personal and professional life.
• Family benefits including Wellness Line, discounts, scholarships, and aid plans.

Career Growth

At PepsiCo, growth is continuous. Advance through specialized training, self-learning platforms, and leadership programs. Build deep ECLM expertise, transition to global roles, or lead capability centers. PepsiCo's inclusive culture empowers you to dare to be you, influencing teams and driving world-changing impact in the food and beverage sector.

Why Join Us

Join PepsiCo's Miguel Hidalgo team to sustain cutting-edge CLM capabilities for iconic brands. Enjoy premium benefits, flexible lifestyles, and a supportive environment where your skills optimize enterprise contracts. Be part of a company making the world better, one contract at a time. PepsiCoJobs—dare for better today.

Role FAQs

What is the work environment like?

Fast-paced, collaborative, with flexibility to adapt to business priorities in Miguel Hidalgo, Mexico City.

Do I need Icertis experience?

Preferred but not mandatory; hands-on CLM experience is key.

What salary can I expect?

Estimated 65,000-95,000 MXN monthly, based on sector rates with buffer.

Is remote work possible?

Flexible program allows work-life balance adaptations.

How does PepsiCo support career development?

Through training, recognition, and global opportunities for high performers.